Custom checkout fields not displayed in PDF invoice

  • Resolved kasparsmime

    (@kasparsmime)


    2 years, 5 months ago

    Hi,
    I have set up few extra fields in checkout billing and additional sections, but am struggling to display these in PDF invoice. I use the WooCommerce PDF Invoices & Packing Slips plugin for invoices that you claim to be compatible.
    I use all latest versions as of today for your plugin (5.5.1.), Woocommerce (5.9.0.) and WooCommerce PDF Invoices & Packing Slips (2.10.4). WordPress (5.8.2.)
    I also tried uninstalling all the rest of the plugins apart from these 3 and it made no difference – fields are still not displaying on PDF invoices.
    Can you please advise the solutions for the fix?
    Many thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • sebastopolys

    (@sebastopolys)

    2 years, 5 months ago

    Please debug as following in order to identify origin of issue:

    • Please confirm that your overall website is up to date (plugins, theme, WP core)
    • Deactivate plugins one by one testing each time.
    • Switch to Storefront theme and test
    • Disable any custom scripts you might have.
    Thread Starter kasparsmime

    (@kasparsmime)

    2 years, 4 months ago

    Hi,
    Yes, I can confirm all that. Double checked and none of the new custom checkout fields showed up in the PDF invoice.
    Also had an issue that if I wanted to update address in My account – conditional fields that were set as Required when displayed in checkout, they were required in in My Account by default, but not visible.
    Anyhow, I have since replaced your plugin with a different one as it was a matter of urgency to sort it out.

Viewing 2 replies - 1 through 2 (of 2 total)
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