Title: CusRev S
Last modified: February 9, 2023

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# CusRev S

 *  Resolved [michellelwd](https://wordpress.org/support/users/michellelwd/)
 * (@michellelwd)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cusrev-s/)
 * I recently encountered issues with my CusRev account.
 * 1. Am now unable to reply to reviews and publicly share my replies.
 * 2. Cannot create social media review shares on CusRev
 * 3. When searching for my CusRev shop it appears to have disappeared
 * The notifications say, reviews were received in Private Mode. However I haven’t
   made any settings changes to my account recently. So very confused about what
   is going on!?
 * Any help would be greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [pear8398](https://wordpress.org/support/users/pear8398/)
 * (@pear8398)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cusrev-s/#post-16459357)
 * Hi,
 * Thank you for using CusRev.
 * That means the mode is set to Private. Please go to Reviews > Settings > CusRev.
   com tab > Mode: Live, to publish replies to resolve those issues.
 * It is possible that the Trust Badges option in the old version is disabled so
   when updating to the new version, the mode is set to Private automatically.
 *  Thread Starter [michellelwd](https://wordpress.org/support/users/michellelwd/)
 * (@michellelwd)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/cusrev-s/#post-16464801)
 * Worked like a charm. Thank you for sharing this!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘CusRev S’ is closed to new replies.

 * ![](https://ps.w.org/customer-reviews-woocommerce/assets/icon-256x256.png?rev
   =2532349)
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 * 2 replies
 * 2 participants
 * Last reply from: [michellelwd](https://wordpress.org/support/users/michellelwd/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/cusrev-s/#post-16464801)
 * Status: resolved