• The plugin has not been updated for many months, and is currently not working well.

    You can create the states but woocoomerce does NOT recognize them. When you use the custom statuses, the order “disappears” from the data in the statistics, not in the sales, or anything.

Viewing 6 replies - 1 through 6 (of 6 total)
  • shahidbrightvessel

    (@shahidbrightvessel)

    Dear Edurio,

    We apologize for the delay in resolving the issue. Rest assured, it will be addressed in the upcoming release.

    If you require an immediate solution, Our team will assist you as soon as possible.

    Thank you for your patience and understanding.

    Best regards,

    Plugin Author brightvesseldev

    (@brightvesseldev)

    @edurio

    My team and I work absolutely free on this plugin, which has pro features. Sometimes, as it happens, we must put food on the table.

    We only received ticket 7 days ago which we also had the weekend. It is not uncommon on free plugins, for support to take a some time for reply.

    I see you only hand out 1-star reviews. I ask that you have a little more empathy in the community, especially for a tool that has all pro features.

    We have yet to replicate your issue, so I advise you to buy the pro version of WooCommerce if you are unhappy with our plugin or the support.

    Good luck!

    Judd

    Thread Starter edurio

    (@edurio)

    I have empathy, but you must also understand that your plugin is used in WOOCOOMMERCE. That means that it is used for business, and failures cause you to lose money, which is why you also have to have empathy with all the people who trusted this free plugin.

    The plugin has not been updated for 4 months, so it is my obligation to the community to report that it is not working correctly.

    Plugin Author brightvesseldev

    (@brightvesseldev)

    @edurio

    If everyone had the rational then 99% of the free plugins would have all 1-star reviews.

    Reporting a bug and plugin needs to be updated can be done in a support topic, allowing the developers time to check and update. A 1-star review does not speed up that process.

    You should also consider that it may be a conflict with another plugin or version of WordPress. So, if you want proper support, you should supply the WooCommerce System Status report.

    https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/

    Lastly, since it is a WOOCOMMERCE website, you should never install a plugin on a live site and hope for the best. This should be done in a staging area and then thoroughly tested. If a bug is found, it can be addressed there by anyone without affecting the live site.

    In many cases, a bug is only an issue on a single site, not all.

    Good luck,

    Judd

    I for one really appreciate the efforts of this team. The plug in continues to function well for me. I am the volunteer IT manager and webmaster for a small non-profit. I use it on our website. We have almost zero IT budget and without the kindness of those offering free plugins, I don’t know what I would do. Thanks!

    Plugin Author brightvesseldev

    (@brightvesseldev)

    @skydiverdriver

    Thanks for your support. It means a lot!

    Thanks!
    Judd

Viewing 6 replies - 1 through 6 (of 6 total)
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