Currency switcher automatic redirecting to $AU

  • Resolved orion1212

    (@orion1212)


    1 year, 4 months ago

    Hi, 

    I would like first to thank you for this awesome plugin!

    I just have a small error made by the automatic currency redirect. 

    I have the same issue as this topic.

    People are getting redirected to $AUD even if they live far away. 

    Would you know how to solve the issue?

    Here is the system report:

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Site address (URL): XXXXXXX

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    Thanks !

    • This topic was modified 1 year, 4 months ago by orion1212.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Saif

    (@babylon1999)

    1 year, 4 months ago

    Hello @orion1212,

    Can you please elaborate more? Is the problem happening to you also one or two customers?

    If you have enabled the “Automatically switch customers to their local currency if it has been enabled” setting, WooCommerce Payments will attempt to determine which country each customer is in, and then show them the appropriate currency.

    So if the customer has an Australian VPN or their ISP is routed to Australia for some reason, then it’s normal $AUD will be selected.

    That said, you can try disabling the caching plugin W3 Total Cache: by BoldGrid – 2.2.9 and see if that makes a difference.

    Look forward to hearing back from you.



    Thread Starter orion1212

    (@orion1212)

    1 year, 4 months ago

    Hi Saif,

    It’s a problem with my own website.

    The setting ““Automatically switch customers to their local currency ” is enabled. 

    I tested the website using various VPNs from various regions, and the problem remained the same.

    It has to do with caching. Basically, if I choose AU while clearing the cache on my website, it will (I believe) rebuild the cache using this currency and serve $AUD to any new visitors regardless of their location.

    For me, having both a caching plugin and supporting several currencies is crucial.

    I tried so far to:

    • Exclude currency cookies from being cached: It stop the caching support on all the pages where the cookies are = all my pages
    • Ajax localization / geolocate with caching support: It works but it slows the website and it’s not pretty. Users can see an additional query string in the url v=xxxxx it feels scammy and deteriorates performances

    Does the Automatic switch of currency support caching plugins natively? Certains plugins or settings?  

    Thanks for the support! 

    Adam.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    1 year, 4 months ago

    Howdy @orion1212

    It has to do with caching. Basically, if I choose AU while clearing the cache on my website, it will (I believe) rebuild the cache using this currency and serve $AUD to any new visitors regardless of their location.

    There are various caching mechanisms in place, it seems:

    W3 Total Cache: by BoldGrid – 2.2.9

    +

    ### Dropin Plugins (3) ### 

    advanced-cache.php: advanced-cache.php 
    db.php: db.php 
    object-cache.php: object-cache.php

    Could you try with temporarily clearing & disabling all server-side, browser & CDN cache, before trying again? As I see from the store’s System Status Report (SSR), the currency is set to EURO. See if the issue persists after disabling all caches.

    If not, I suggest getting in touch with the store’s host, along with the other caching mechanism providers, for fine-tuning the settings there.

    Let us know how that goes.

    Thread Starter orion1212

    (@orion1212)

    1 year, 3 months ago

    Hi, sorry for the late reply.

    Yes, we do have various caching systems in place, mainly cloudflare, W3TC and Varnish.

    So if I understood well, the currency switcher should work with a cached website right ?

    Thanks

    Saif

    (@babylon1999)

    1 year, 3 months ago

    Hello @orion1212,

    So if I understood well, the currency switcher should work with a cached website right ?

    Yes, the function should work fine but what is meant above is that you have more than one caching system so they might be causing a conflict.

    Have you tried disabling all caching plugins (even ones from your host) and checking if that fixes the problem?

    Also, may I ask if you’re sure that you have more than one currency added as mentioned in the documentation?

    Let us know how it goes!

    Thread Starter orion1212

    (@orion1212)

    1 year, 3 months ago

    Hi Saif,

    Thanks for your patience! 

    I was making sure it was supposed to work, because I can only test it on a production website. Caching issues cannot be efficiently tested on my  staging version.

    I do have more than one currency added in Woocommerce / Settings / Multi-currency. The currency switch is working very well. The only problem is the automatic currency switch that doesn’t like my config for some reasons. 

    I will be testing each  caching plugins this week before getting back to you.

    Thanks!

    xue28 (woo-hc)

    (@xue28)

    1 year, 3 months ago

    Hi @orion1212

    Great to hear this! Let us know how the testing goes!

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Currency switcher automatic redirecting to $AU’ is closed to new replies.

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