Title: currency problem
Last modified: April 12, 2023

---

# currency problem

 *  Resolved [radoslavcarev](https://wordpress.org/support/users/radoslavcarev/)
 * (@radoslavcarev)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/)
 * It says my store currency is not supported by facebook. and I have used this 
   currency before in my store and many stores in Bulgaria use this exact currency
   with your same plugin, how can you help me? do i need to revert any front version
   of your plugin? the currency is BGN

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/#post-16649711)
 * Hi [@radoslavcarev](https://wordpress.org/support/users/radoslavcarev/) ,
 * Thanks for reaching out!
 * As I understand, your WooCommerce default currency (BGN) is not on the list of
   [Facebook’s supported currencies](https://www.facebook.com/business/help/151451521590943?id=738655959856647).
 * You can try temporarily changing your currency to one of our supported options(
   USD, CAD, GBP, EUR) and then changing it back afterward, this seems to have worked
   for others previously 🙂
 * Hope this helps!
 *  Thread Starter [radoslavcarev](https://wordpress.org/support/users/radoslavcarev/)
 * (@radoslavcarev)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/#post-16649807)
 * Okay i can do it but from where i can change to BGN after that, can you show 
   me picture?
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/#post-16650022)
 * Hi,
 * >  where i can change to BGN after that
 * I’d suggest temporarily changing the WooCommerce shop currency (by going to _WooCommerce
   > settings > general _on your backend) to one of Facebook’s supported currencies,
   then try to connect to Facebook, and see if the issue persists. If not, then 
   you can switch back to your currency BGN.
 * ![](https://i0.wp.com/snipboard.io/u5DpmT.jpg?ssl=1)
 * Let us know how that goes.
 *  Thread Starter [radoslavcarev](https://wordpress.org/support/users/radoslavcarev/)
 * (@radoslavcarev)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/#post-16650059)
 * yes i do this and after that the currency on facebook shop stays $
 *  Thread Starter [radoslavcarev](https://wordpress.org/support/users/radoslavcarev/)
 * (@radoslavcarev)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/#post-16650117)
 * and please tell me from where i can reset metadata
 * Facebook ID: [6087781601318388](https://facebook.com/6087781601318388)
 * Variant IDs:
   51205: [6364457850265629](https://facebook.com/6364457850265629)
   51206: [5843521669091721](https://facebook.com/5843521669091721)51207: [5988683581249352](https://facebook.com/5988683581249352)
   51208: [9136470596423064](https://facebook.com/9136470596423064)51209: [6463780813666950](https://facebook.com/6463780813666950)
   51210: [6460702657281470](https://facebook.com/6460702657281470)
 * [Reset Facebook metadata](https://burzi-podaraci.com/wp-admin/post.php?post=51203&action=edit#)–
   i want to reset facebook metadata for all products not one by one
 * [Delete product(s) on Facebook](https://burzi-podaraci.com/wp-admin/post.php?post=51203&action=edit#)
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/currency-problem-12/#post-16650350)
 * Hi,
 * In order to reset the Facebook metadata for all your products, please do the 
   following:
    - Navigate to _Marketing > Facebook_ and turn on `Enable debug mode` (Log plugin
      events for debugging).
    - Navigate to _WooCommerce > Status > Tools_, go to the section called `Facebook:
      Reset all products` then click `Reset product Facebook settings`
 * If that does not help, please let us know.
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years ago](https://wordpress.org/support/topic/currency-problem-12/#post-16673993)
 * Hello,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
   Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘currency problem’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/currency-problem-12/#post-16673993)
 * Status: resolved