Title: Currency conversion Wrong in Analytics
Last modified: November 9, 2025

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# Currency conversion Wrong in Analytics

 *  Resolved [cuboid](https://wordpress.org/support/users/cuboid/)
 * (@cuboid)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/)
 * Hi there, could someone explain what those red order values are?
 * [https://prnt.sc/rgGqUKME-PdD](https://prnt.sc/rgGqUKME-PdD)
 * They do not match the conversion rate.
 * I think because of the wrong conversion value showing there, the WooCommerce 
   analytics order values are totally wrong.
 * The EURO€320.40 is AUD$569.36 but it showing AUD$440.11. What are those red numbers?
   It’s off by around $120. And I think that affects the WooCommerce reports.
 * We also use currency conversion app which increase price in some countries. How
   does WooCommerce analytics understand that? I’m guessing it just gets the final
   price but as you can see in my screenshot that red number is totally wrong.
 * Please help.

Viewing 10 replies - 1 through 10 (of 10 total)

 *  [Sai (woo-hc)](https://wordpress.org/support/users/saivutukuru/)
 * (@saivutukuru)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18712785)
 * Hi [@cuboid](https://wordpress.org/support/users/cuboid/),
 * Thanks for reaching out! The red numbers in Analytics usually represent order
   totals converted from your store’s base currency using the exchange rate available
   at the time of reporting; they’re not pulled directly from the plugin’s frontend
   display.
 * To better understand the discrepancy, could you please share a few details?
    1. Which **currency conversion plugin or app** are you using? (e.g., WOOCS, Aelia
       Multi-Currency, etc.)
    2. Does your store’s **base currency** match the one shown in the WordPress > WooCommerce
       > Settings > General section?
    3. When you view the specific order in **WooCommerce → Orders**, what total appears
       there in the order details screen?
    4. Is the same mismatch visible on all orders or only for certain ones (e.g., from
       specific countries)?
 * This will help us see whether Analytics is using your store’s base currency totals
   or if the plugin modifies them before they’re saved.
 * Once we have this info, we can guide you on whether it’s a reporting discrepancy
   or if your currency plugin needs a compatibility adjustment.
 *  Thread Starter [cuboid](https://wordpress.org/support/users/cuboid/)
 * (@cuboid)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18713506)
 * Hi there, we use the Curcy plugin to adjust currency conversion. Also increase
   the price on some currency.
 * [https://codecanyon.net/item/woocommerce-multi-currency/20948446](https://codecanyon.net/item/woocommerce-multi-currency/20948446)
 * Yes, so in Curcy, the default currency is set to AUD, and the in Woocommerce 
   general settings the store locations is Australia. (Is this what you mean?)
 * Please see here regarding order details total:
 * [https://prnt.sc/pVS2kIdJ4wYH](https://prnt.sc/pVS2kIdJ4wYH)
 * The conversion total is $536.71 AUD. There is huge $120 AUD difference.
 * All orders have this problem. Now I’m thinking maybe that $440.11 AUD did not
   account for the 30% increase that we set in the Curcy plugin.
 * Do you agree with this? Thank you for support.
 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18713580)
 * Hi [@cuboid](https://wordpress.org/support/users/cuboid/),
 * Thank you for sharing these details about using the Curcy multi-currency plugin
   and highlighting the specific discrepancy with the order totals.
 * It does seem likely that the difference you are seeing, where the WooCommerce
   order total is $440.11 AUD but the conversion total shows $536.71 AUD, is related
   to the 30% price increase configured within the Curcy plugin. The core WooCommerce
   order total reflects the base currency amount before the Curcy adjustments, while
   your plugin applies the markup for certain currencies, which may not always sync
   directly with the WooCommerce Analytics reporting.
 * WooCommerce Analytics typically reports sales data using the store’s base currency
   totals as recorded at checkout, without automatically factoring in dynamic price
   modifications made by third-party currency plugins like Curcy. Because Curcy 
   adjusts prices on the fly to incorporate markup or different exchange rates, 
   these changes might not be fully reflected in the Analytics data unless there
   is explicit plugin integration for reporting.
 * To help resolve this:
    - Confirm if the Curcy plugin provides any built-in support or recommended add-
      ons for ensuring Analytics includes the adjusted prices, or if there are hooks
      for syncing the correct totals.
    - Check if updating to the latest version of Curcy includes improvements around
      reporting compatibility with WooCommerce.
    - Consider reaching out to [Curcy’s support](https://wordpress.org/support/plugin/woo-multi-currency/)
      for guidance on how they recommend handling Analytics reporting discrepancies.
    - You could also test with a few orders to compare the frontend prices, order
      details, and Analytics totals to isolate the exact difference patterns.
 * If adjusting Analytics to fully reflect the increased prices from Curcy is critical
   to your reporting, exploring a custom integration or alternative multi-currency
   plugins with native WooCommerce Analytics compatibility might also be worth considering.
 * I hope that helps. Let us know if you need anything else.
 *  Thread Starter [cuboid](https://wordpress.org/support/users/cuboid/)
 * (@cuboid)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18715026)
 * Hi thank you for reply.
 * I gave the Curcy devs access to our store but they still are saying it is not
   their plugin issue.
 * Here is what they said:
 * The difference you’re seeing isn’t caused by our plugin. Our plugin only handles
   the price on your site at checkout. Once the order is passed to the payment gateway,
   additional conversions or fees are managed on their side, and we don’t have control
   over those calculations.
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18715095)
 * Hi [@cuboid](https://wordpress.org/support/users/cuboid/),
 * Thank you for the clarification and for getting back. However their response 
   doesn’t fully account for how WooCommerce works and the integration with their
   plugin.
 * By default, as my colleague explained, WooCommerce stores data using the default
   price and currency set in Analytics. Since their plugin sits in the middle to
   apply a new rate or perform currency conversion before checkout, if it isn’t 
   properly integrated to override WooCommerce’s stored values, the payment gateway
   will still use the default WooCommerce amount. This means the plugin isn’t correctly
   converting or passing the right amount to the gateway.
 * In this scenario, the best people to troubleshoot the issue are the plugin developers,
   because WooCommerce itself does not perform currency conversion the amount processed
   is entirely determined by what the plugin sends and the plugin should also have
   built in feature to modify the value saved to analytics.
 *  Thread Starter [cuboid](https://wordpress.org/support/users/cuboid/)
 * (@cuboid)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18717355)
 * Hi there. Thank you for reply.
 * I had a response from the plugin devs. Does this sound correct? Thank you for
   support.
 * The price increase is correctly calculated on your site during the checkout process,
   our plugin handles that part. After that, the payment gateway takes over and 
   performs its own conversions and fee calculations. Those additional adjustments
   happen outside of our plugin and are not something we can control or modify.
 * For that, the difference you’re seeing in WooCommerce Analytics comes from how
   the payment plugin processes and reports the final value, not from our plugin’s
   calculations and I’m sorry I can’t help take a deeper look. It would be best 
   to contact your payment plugin’s support team to confirm how they process and
   report those amounts. They should be able to clarify why the analytics values
   appear differently.
 *  [Sai (woo-hc)](https://wordpress.org/support/users/saivutukuru/)
 * (@saivutukuru)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18717475)
 * Hi [@cuboid](https://wordpress.org/support/users/cuboid/),
 * Thanks for the update and for sharing what the Curcy team said. Their point about
   gateways handling final conversions is partly true, but in this case, WooCommerce
   Analytics doesn’t pull data from the gateway; it reports whatever totals WooCommerce
   saved at checkout.
 * That means if Analytics shows the lower amount, it’s likely because WooCommerce
   is saving the base price before Curcy’s adjusted total is applied. Let’s double-
   check that:
    1. Open one of the affected orders in your admin area.
    2. Scroll down and open the **Custom Fields** section (enable it under “Screen 
       Options” if you don’t see it).
    3. Look for the fields `_order_total` and `_order_currency`.
    4.  - If `_order_total` shows the **lower AUD amount**, which means Curcy didn’t
          update WooCommerce’s stored order values before checkout completed.
        - If it shows the **higher converted amount**, then we’ll need to look at the
          Analytics data or payment plugin next.
 * This quick check will tell us whether the issue is with the data WooCommerce 
   saved or how Analytics is reading it. 
 * If the lower amount is stored, you can ask the Curcy developers whether their
   plugin has an option or hook to make Analytics record the converted totals.
 * Let’s start with that and see what the order meta shows.
 *  Thread Starter [cuboid](https://wordpress.org/support/users/cuboid/)
 * (@cuboid)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18717525)
 * Thank you for the explanation and guide.
 * Those fields do not exist in my ‘Custom Fields’ section.
 * Screenshot: [https://prnt.sc/MU-a3TFfUR4w](https://prnt.sc/MU-a3TFfUR4w)
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [6 months ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18717558)
 * Hi there!
 * Thank you for sharing more details about the issue. To determine whether the 
   problem is caused by your currency plugin or if WooCommerce Analytics is not 
   compatible with your current currency switcher, could you please do the following?
    1. Create a **staging site**. You can use the following plugin to create a staging
       site [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/)
    2. **Deactivate** your current currency conversion plugin.
    3. Install and activate this free plugin instead: [Currency Converter](https://wordpress.org/plugins/currencyconverter/).
    4. Enable **test mode** in your payment method and try placing a few **test orders**.
 * Then, check if the issue still occurs. This will help us better understand which
   plugin is causing the problem.
 *  Plugin Support [thelmachido a11n](https://wordpress.org/support/users/thelmachido/)
 * (@thelmachido)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18737244)
 * It’s been a while since we heard back from you for this reason we are closing
   this thread. 
 * If WooCommerce has been useful for your store and you appreciate the support 
   you’ve received, we’d truly appreciate it if you could leave us a quick review
   here: 
 * [https://wordpress.org/support/plugin/woocommerce/reviews/#new](https://wordpress.org/support/plugin/woocommerce/reviews/#new-post )

Viewing 10 replies - 1 through 10 (of 10 total)

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## Tags

 * [currency](https://wordpress.org/support/topic-tag/currency/)
 * [report](https://wordpress.org/support/topic-tag/report/)

 * 10 replies
 * 6 participants
 * Last reply from: [thelmachido a11n](https://wordpress.org/support/users/thelmachido/)
 * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/currency-conversion-wrong-in-analytics/#post-18737244)
 * Status: resolved