Hi @grandadmiral12345 ,
It appears that, while the request was dispatched to Facebook groups for processing, the server terminated the connection and proceeded with an error. A cURL 28 error usually indicates that the server reached the connection time limit before Facebook was able to send a response back.
This can be solved by increasing the connection timeout limit.
Try pasting the following snippet into your child theme theme’s functions.php file to increase the connection timeout limit:
add_filter(
'automator_integration_facebook_groups_api_request_timeout',
function( $params ) {
$params['timeout'] = 30; // <<< Adjust the timeout to suit your needs
return $params;
}
);
Another possibility could be an invalid SSL certificate. Make sure that the SSL certificate for your site is definitely valid and doesn’t show an errors in a browser.
There are other resources online with suggestions for resolving a cURL 28 error, but the 2 issues above are the most common that we see for Automator recipes.
Let us know how you make out with the suggestions above.
Adding the snippet didn’t help. Still getting the same error. Checking on the SSL option. Still weird it works on Facebook pages, but not groups.
Okay, do check the SSL certificate next, but after that it would help to also get information about the site (via Automator > Status). Ideally this would include the site URL so that we can also check, but that information may be something you prefer to send on our website instead.
Can you confirm that the timeout adjustment snippet was added to the functions.php file, or did you use a code snippets plugin or even something else?
Yes. I added it directly to the functions.php file.
SSL check is reporting no errors.
Okay, in that case, the status report details that I mentioned would really help.
It’s probably also worth reaching out to your host, as they have an easier time confirming what could be causing the cURL 28 error. Here’s an article tool that has something other things you can explore: https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/
How should I submit the status report?
Sorry for the late reply. For the status report you could use support @ automatorplugin . com (with spaces removed) or submit the details via any form on our site.
