• Resolved lt1961

    (@lt1961)


    Hello,

    I see the notification included below in the CleanTalk plugin settings on the WordPress dashboard.

    “Dec 21 2040 05:42:35: Error occurred while checking account status. cURL error 60: SSL certificate problem: certificate has expired”

    I checked in the Chrome browser and our SSL certificate is valid. Why do I see the notification message?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    It appears that something is wrong with your web server time. The error date is in the future. Could you ask your hosting support about this?

    Thread Starter lt1961

    (@lt1961)

    Hello Serge,

    I will ask them about that now. I’ll let you know what they say.

    Thank you,

    Larry

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We will wait for your reply. Thank you

    Thread Starter lt1961

    (@lt1961)

    Hello Serge,

    Pressidium, our hosting company, checked our active SSL certificates and theyy are valid.

    Here is what they said.

    “The future-dated error message you saw is likely caused by cached or misconfigured data within the CleanTalk plugin itself rather than an actual server or certificate issue. We’ve cleared expired cached data and recommend updating the CleanTalk plugin to the latest version to prevent such errors.”

    Could there be cached or misconfigured data within the CleanTalk plugin?

    We are running version 6.58.1 of the CleanTalk plugin. I will update the plugin to version 6.59 tomorrow.

    Kind regards,

    Larryy

    Thread Starter lt1961

    (@lt1961)

    Hello Serge,

    Today I updated the plugin to version 6.59. I checked the plugin page on the dashvoard and the error message is still displayed.

    Pressidium also followed up. Here is what they said. “As you can see from the following page, https://www.brightmindstraining.com/wp-admin/site-health.php?tab=debug, under the server tab, the server time seems to be normal.”

    I checked the server time there. Here are the results.

    Current time2025-07-12T13:46:45+00:00

    Current UTC timeSaturday, 12-Jul-25 13:46:45 UTC

    Current Server time2025-07-12T09:46:44-04:00

    It seems that something needs to be refreshed in the CleanTalk data.

    Please let me know.

    Larry

    SergeM

    (@serge00)

    Hello @lt1961,

    Have you tried re-activating the CleanTalk plugin?
    • WordPress Admin Page → Plugins → Installed plugins → Anti-Spam by CleanTalk → Deactivate and Activate again

    Synchronizing and clearing your website cache may also help:
    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → press the button “Synchronize with Cloud” and then clear your website cache

    SergeM

    (@serge00)

    Additionally, I visited the website you mentioned and got this error:
    > You don’t have authorization to view this page.
    > HTTP ERROR 403

    Maybe your webserver is blocking connections to the CleanTalk Cloud? You can add our IPs to your firewall:
    https://cleantalk.org/help/cleantalk-servers-ip-addresses

    Thread Starter lt1961

    (@lt1961)

    Hello Serge,

    I reactivated the plugin as you suggested and the “cURL error 60: SSL certificate problem: certificate has expired” error message was no longer displayed. Thank you!

    What address were you attempting to visit when you received the 403 error?

    In an effort to reduce brute force attacks, we recently blocked traffic from all countries except The United States and Canada as all of our legitimate customers are from those two countries. Are you located outside these two countries?

    Thread Starter lt1961

    (@lt1961)

    Serge,

    I get the 403 error when I turned on my VPN, selected Australia as my country of origin and attempted to access our site. Thank you for alerting to this matter.

    Kind regards,

    Larry

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @lt1961,

    I reactivated the plugin as you suggested and the “cURL error 60: SSL certificate problem: certificate has expired” error message was no longer displayed. Thank you!

    We are glad to know the issue is solved.

    What address were you attempting to visit when you received the 403 error? Are you located outside these two countries?

    Most likely my colleague used the address of your site that you indicated here. And yes, my colleague is located outside these countries.

    If you have a moment, could you please leave us some feedback? We would be very grateful: https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/

    Thread Starter lt1961

    (@lt1961)

    Thank you. I just submitted a review.

Viewing 11 replies - 1 through 11 (of 11 total)

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