Support » Plugin: Brilliant Web-to-Lead for Salesforce » cURL error 56: SSL read: error:00000000:lib(0):func(0):reason(0), errno 104

  • Resolved owenbrady

    (@owenbrady)


    In the last two months we have been receiving errors when Salesforce Web to SalesForce Lead Form started failing. I am not sure why SaleForce is dropping the ssl connection. We are using version Version 2.7.3.2 of “Brilliant Web-to-Lead for Salesforce”

    We get an email like the following.

    First name: Owen
    Last name: Brady
    Email: xxxxxxxxxxxx
    Company: Testing
    Phone: xxxxxxxxxx
    Message: This is just a test.
    Send me occasional news/updates: 1

    Lead Source: Lead form on LoanDocSolutions

    Form ID: 6
    Form Editor: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    = Addditional Information =

    WP_Error Object
    (
    [errors] => Array
    (
    [http_request_failed] => Array
    (
    [0] => cURL error 56: SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
    )
    )
    [error_data] => Array
    (
    )
    )

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    Owen, thanks for purchasing premium support. I’ve responded via email directly.

    I have this same issue – will a solution be posted publicly?

    Plugin Author Nick Ciske

    (@nickciske)

    The solution was: find a better hosting provider.

    That is not a very constructive answer Nick. What specifically with the hosting environment was the issue if you do not mind me asking?

    I’m not Nick but if you’re having that problem, if I have to guess, the fix is to update cURL.
    Contact your hosting provider and ask them to update the cURL version on your website.

    Plugin Author Nick Ciske

    (@nickciske)

    Sorry, this issue comes up again and again and it’s always the hosting provider being behind on curl and/or openssl libraries… or some other piece of hardware in the middle failing to connect to Salesforce. All of these ate outside the scope of support for this plugin as it uses standard WP HTTP functions, thus cannot control anything deeper down the stack.

    Since most providers won’t update those components for you, the only real option is to find one that stays relatively up to date.

    TLS 1.1 / 1.2 isn’t exactly a new technology — if your host’s server can’t handle modern cryptography… you should find a new one… especially since these standards are rapidly being deprecated as new security issues are found.

Viewing 6 replies - 1 through 6 (of 6 total)
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