cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received

  • Resolved Harry

    (@hl2000)


    1 year, 8 months ago

    hello there,

    Thanks for providing such a good plugin!

    We are using Outlook to send emails, everything is working fine.
    But sometimes, we saw this error in the log:

    {
    “code”: 423,
    “message”: “cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received”,
    “errors”: [
    “cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received”
    ]
    }

    If I click the retry button next to the email, it will be sent successfully then. So seems it was a temporary network issue(congestion etc).

    Q1. Does our plugin have the auto re-try function for failed email attempts?
    Are we able to change it?

    Q2. Does our plugin have the ability to change the time-out seconds? If so, how to change it? Maybe changing the default from 5 seconds to 10 will give a better result for me?

    looking forward to your reply, thank you!

    Regards,

Viewing 1 replies (of 1 total)
  • Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    1 year, 8 months ago

    Hello @hl2000,

    The error is coming from outlook API calls and Fluent SMTP does not have any control over it. It is recommended that you use email sending services like Amazon SES or SendGrid in order to have a better email sending experience.

    Regarding your questions, unfortunately, there aren’t any auto retry functions available so there isn’t any option to change it. In addition, it is not possible to change the time-out-seconds.

    You can try with other email sending services. Hopefully, you won’t face the issue again.

    Let me know the update.

    Thank you

Viewing 1 replies (of 1 total)
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