Support » Plugin: Google Forms » cURL error 28: Operation timed out after 1000 milliseconds with 0 bytes received

  • praktijkverenigingbout

    (@praktijkverenigingbout)


    I run the website of my Study association, which has a number of Google forms in it. Most of them work just fine, but one of them does not. When trying to submit the form, I get the following notification:

    cURL error 28: Operation timed out after 1000 milliseconds with 0 bytes received

    Please fill out this form if you want to apply for the membership for academic staff.

    Unable to retrieve Google Form. Please try reloading this page.

    Any ideas of what could cause this? And how to fix it? Thanks in advance,

    Pim

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • praktijkverenigingbout

    (@praktijkverenigingbout)

    What happened to the replies to this thread? Were they deleted?

    Plugin Author Mike Walsh

    (@mpwalsh8)

    I don’t think there were any replies. I have been traveling for work so am behind on answering questions.

    For the one form which is getting the timeout, is it a large form? Is it styled using Google Drive’s ability to make it look “nice”? If it is a complex form which is very large (lots of questions, very long page), you can try breaking it into a multi-page form. You can also try increasing the timeout (which can be done on the Dashboard in the plugin settings advanced tab).

    The plugin uses the WordPress HTTP API to request and submit the Google form. The HTML structure of the form is requested and then a response is submitted based on what the user enters into the form on the WordPress side. The error you are seeing means that something was either submitted or requested from Google and the response was not received within the timeout setting.

    Why does this happens sometimes and not others? I have no idea. The easiest thing to do is increase the timeout and see if it resolves the problem.

    As to why it would happen now and not previously? That doesn’t make a lot of sense as the issue I fixed most recently should have zero effect on the request/response between the WordPress site and Google.com.

Viewing 2 replies - 1 through 2 (of 2 total)
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