Title: cURL error 28
Last modified: November 12, 2018

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# cURL error 28

 *  Resolved [suhails](https://wordpress.org/support/users/suhails/)
 * (@suhails)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/curl-error-28-13/)
 * Site is unreachable or an error occurred. Batch processing will not function.
   If you are using basic authentication, you may need to disable it. Error message
   was: cURL error 28: Operation timed out after 1000 milliseconds with 0 bytes 
   received
 * I’m getting the error above, I would love to know why. I have 2 websites on same
   host, one of the site did process 17,000 image movements, now the other site 
   is not working.
 * Can you suggest me what is probably the problem ?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcurl-error-28-13%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [interfacelab](https://wordpress.org/support/users/interfacelab/)
 * (@interfacelab)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/curl-error-28-13/#post-10870865)
 * Typically it means that curl can’t resolve your DNS name.
 * The way the importer works is kind of a kludge because WordPress doesn’t have
   background processing and WP-CRON should be disabled (it’s a horrible idea in
   general) so we can’t rely on it being there.
 * So what happens is that the plugin starts the import, processes a few items and
   then makes an http call to your site to start the next batch of items to process.
   There are a lot of things that can make this process not work.
 * If you google that error code you’ll see the results are largely WordPress related
   and DNS related.
 * It’s a pretty common issue: [https://wordpress.org/support/topic-tag/curl-error-28/](https://wordpress.org/support/topic-tag/curl-error-28/)
 * I’d recommend running the import from the command line via wp-cli. SSH into your
   host, change to your wordpress root directory and run:
 * `wp mediacloud import`
 *  Thread Starter [suhails](https://wordpress.org/support/users/suhails/)
 * (@suhails)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/curl-error-28-13/#post-10870896)
 * thank you wp-cli did the trick 🙂 but its a weird error as well. I’m on siteground.
 * And thank you for this great plugin
 *  Plugin Author [interfacelab](https://wordpress.org/support/users/interfacelab/)
 * (@interfacelab)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/curl-error-28-13/#post-10870918)
 * If you have SSH access, you can see how your server’s domain name resolves:
 * `dig youdomain.com`
 * If you get a timeout then something is up with your provider. You can also just
   try to straight up curl your site and see what happens:
 * `curl yourdomain.com`
 * Anyways, glad it worked!
 *  Plugin Author [interfacelab](https://wordpress.org/support/users/interfacelab/)
 * (@interfacelab)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/curl-error-28-13/#post-10887136)
 * The latest version has two new settings related to this.
 * One of them lets you specify the timeout which should help with the cURL 28 error.
   Try turning it up to see if it helps.
 * The other setting in the Storage Settings page allows you to turn off background
   processing and do the import on the client side. Note, if you do have background
   processing turned off, you must keep the importer page open as the page is managing
   the import process instead of the server.

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [curl](https://wordpress.org/support/topic-tag/curl/)

 * 4 replies
 * 2 participants
 * Last reply from: [interfacelab](https://wordpress.org/support/users/interfacelab/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/curl-error-28-13/#post-10887136)
 * Status: resolved