Support » Plugin: WooCommerce » Cuopon “” does not exist!

  • Resolved DamirCalusic



    I have seen several people have same issue with coupon errors. I have several coupons that have stopped working.

    The main errror is displayed as “Cuopon ” does not exist!”. What could be the problem?

    ### WordPress Environment ###
    WC Version: 3.3.5
    Log Directory Writable: ✔
    WP Version: 4.9.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: nginx/1.13.12
    PHP Version:
    PHP Post Max Size: 50 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    SUHOSIN Installed: –
    MySQL Version: 5.7.22
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (19) ###
    Advanced Custom Fields PRO: by Elliot Condon – 5.6.10
    Duplicate Page: by mndpsingh287 – 2.6
    EWWW Image Optimizer: by Shane Bishop – 4.1.3
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    Intuitive Custom Post Order: by hijiri – 3.1.1
    iThemes Security Pro: by iThemes – 5.1.1
    Loco Translate: by Tim Whitlock – 2.1.3
    MailPoet 3 Premium (New): by MailPoet – 3.0.18
    MailPoet 3 (New): by MailPoet – 3.7.0
    WC Netaxept Payment Gateway Beta: by Nettpilot – 0.5.2 – Not tested with the active version of WooCommerce
    SendGrid: by SendGrid – 1.11.8
    Aelia Foundation Classes for WooCommerce: by Aelia – – Not tested with the active version of WooCommerce
    WooCommerce Weight Based Shipping: by – 5.2.0 – Not tested with the active version of WooCommerce
    WooCommerce EU VAT Assistant: by Aelia – – Not tested with the active version of WooCommerce
    WooCommerce Extra Charges To Payment Gateway (Premium): by hemsingh1 – 1.0.3 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.3.5
    Yoast SEO: by Team Yoast – 7.3
    WP Enkelt: by Damir Calusic – 5.0.4
    WP Multilang: by Valentyn Riaboshtan – 2.2.4
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: SEK (:-)
    Currency Position: right
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### Theme ###
    WooCommerce Support: ✔
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support woosteve


    Automattic Happiness Engineer

    This kind of problem can sometimes be caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    Hi woosteve. Ok. I will try it and come back with the testing result.

    I have just tried it out and the Coupons still don’t work. Do you have any other suggestions? I enabled test mode with Twenty Seventeen and only WooCommerce enabled but it did work? I need further assistance on this issue.

    • This reply was modified 1 year, 9 months ago by DamirCalusic.
    Plugin Support Hannah S.


    Automattic Happiness Engineer

    Hey there!

    Can you confirm that the coupons actually do exist? It sounds like a silly question, but sometimes it really is that simple.


    Plugin Support Hannah S.


    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Cuopon “” does not exist!’ is closed to new replies.