Support » Plugin: Business Directory Plugin » Cumbersome and Not User Friendly

  • Installed the plugin, that went fine. Set up the directory page, easy with automated page generator. Tried to customize directory home page look and feel – near impossible.
    The description is very enticing, except you cannot use all of what is promised without spending money. You also cannot change or customize directory home page without changing HTML code. The support channel blamed “Themes behaving badly” or “not well written themes” for the lack of customization ability, although I indicated that I am using a premium Genesis Framework Child theme. Next another premium theme provider was punted as the preferred themes for the plugin.
    Subsequently uninstalled it. Won’t be using it anymore.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author businessdirectoryplugin


    Hi sdleader,

    I’m sorry that you had a bad experience with BD here. That’s not our goal.

    The customization of the directory look and feel does require some experience with HTML, CSS and even PHP to change the templates around to an arbitrary theme look.

    There are definite levels to change–you can go as simple as the CSS or as complex as rearranging fields. We have articles that cover these things but they could be easier for all users.

    Here is an article about how to use custom CSS with Business Directory in a way that doesn’t get overwritten on upgrade of BD:

    And the theme customization is here:

    We’ll work to make it easier to change the look with some drop-in themes later this year.

    From your response I take it you agree I am not being unreasonable in my rating of the plugin. I would suggest informing potential users beforehand that the plugin will be extremely limited in its functionality without HTML, CSS and PHP knowledge and experience and purchasing a number of add-on modules.
    This plugin is therefore not something a non-programmer user should attempt to use at this stage, unless you want to spend hours reading through documentation and FAQ’s. This was also confirmed by the response of your support channel on your forum HERE
    Thanks anyway for responding, unfortunately your plugin is to difficult for me to use at this stage.

    Plugin Author businessdirectoryplugin


    Actually, I would disagree that 1 star was fair in this case. You did ask if the plugin was able to do what you wanted and we did say it was. Not everything that can be done with the plugin can be accomplished through simple settings and drag-and-drop editors, so we have to leverage some of the WP API to do that.

    We offer lots of features and functionality–the documentation is there to help, not to burden you. Each setting is explained in detail and we’ve spent a lot of time creating articles for things that folks run into to help get them through it quickly.

    I’m sorry it didn’t work out and we are working to make that one aspect easier, but the plugin is highly capable and configurable for most folks.

Viewing 3 replies - 1 through 3 (of 3 total)
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