Support » Plugin: CTX Feed - WooCommerce Product Feed Generator » CTX Facebook feed not updating automatically

  • Resolved testing15

    (@zh793)


    Hello,

    The CTX Facebook feed is not updating automatically, Didnt found any plugin conflicts and aslo, Cache is turned off for CTX feeds. Kindly help to get this issue resolved.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @zh793

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please share:
    1. The feed link.
    2. Please go to CTX Feed > Status, click on the Copy Status and send us the status here.

    Thread Starter testing15

    (@zh793)

    Hello,

    1- https://criticalhit.com.au/wp-content/uploads/woo-feed/facebook/xml/facebook.xml

    2- `
    WooCommerce Version: 5.6.0 – You are using the latest version of WooCommerce.

    Product Types: ☞ Simple Product [simple]

    ☞ Grouped Product [grouped]

    ☞ External/Affiliate Product [external]

    ☞ Variable Product [variable]

    ☞ Gift Card [wgm_gift_card]

    Total Products: WP Query: 4188
    WC Product Query: 4187
    Both Query: 4188

    Product Total by Types.

    ☞ Grouped Product: 7

    ☞ Simple Product: 3919

    ☞ Variable Product: 261

    ☞ Wgm_gift_card Product: 1

    ☞ Product Variations: 982

    Product Per Batch: 200

    Product Query Type: WC_Product_Query

    Default Customer Location: Default Customer Location
    Shop Base Address

    Store Address
    Shop 1/377 Little Collins St
    Melbourne
    AU:VIC
    3000

    Multi Language Site: No

    Multi Currency Site: No

    WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

    WP CRON: Ok

    Upload Directory: Ok – Writable.

    Cache Plugin Installed: WP Rocket plugin is installed on your site. Please make sure that feed file URL or directory is excluded from caching. If not excluded, your feed file may not be updated instantly after feed update. Please read this doc about: How to exclude feed file URL or Directory from caching?

    WordPress Multi Site: No

    Home Url: https://criticalhit.com.au

    Site Url: https://criticalhit.com.au

    Version: 5.6.0

    Log Directory: /home/customer/www/criticalhit.com.au/public_html/wp-content/uploads/wc-logs/

    Log Directory Writable: Yes

    WP Version: 5.8

    WP Multisite: No

    WP Memory Limit: 768 MB

    WP Debug Mode: No

    WP Cron: Yes

    Language: en_AU

    Server Info: Apache

    Php Version: 7.4.23

    Php Post Max Size: 256 MB

    Php Max Execution Time: 300

    Php Max Input Vars: 2.93 KB

    Curl Version: 7.66.0, OpenSSL/1.1.1l-fips

    Suhosin Installed: No

    Max Upload Size: 256 MB

    Mysql Version: 5.7.32

    Mysql Version String: 5.7.32-35-log

    Default Timezone: UTC

    Fsockopen Or Curl Enabled: Yes

    Soapclient Enabled: Yes

    Domdocument Enabled: Yes

    Gzip Enabled: Yes

    Mbstring Enabled: Yes

    Remote Post Successful: Yes

    Remote Post Response: 200

    Remote Get Successful: Yes

    Remote Get Response: 200

    Super Effective: 1.1 (Latest:0)

    ManageWP – Worker (GoDaddy): 4.9.9

    WooCommerce Pixel Manager (woopt): 1.11.5

    Advanced Dynamic Pricing for WooCommerce (AlgolPlus): 3.2.6

    WooCommerce Advanced Product Labels (BeRocket): 1.2.3.1

    Afterpay Gateway for WooCommerce (Afterpay): 3.2.2

    Akismet Anti-Spam (Automattic): 4.1.12

    ATUM Export Pro (Stock Management Labs™): 1.3.9

    ATUM Inventory Management for WooCommerce (Stock Management Labs™): 1.9.3

    WordPress Backup & Security Plugin – BlogVault (Backup by BlogVault): 4.64

    Simple Custom CSS and JS (SilkyPress.com): 3.37

    Enhanced E-commerce for Woocommerce store (Tatvic): 4.1.3

    Facebook for WooCommerce (Facebook): 2.6.4

    Ultimate WooCommerce Gift Cards-<code>PRO</code> (MakeWebBetter): 3.0.3

    Jetpack (Automattic): 10.0

    WPBakery Page Builder (Michael M – WPBakery.com): 6.7.0

    Mailchimp for WooCommerce (Mailchimp): 2.5.2

    MC4WP: Mailchimp for WordPress (ibericode): 4.8.6

    Porto Theme – Functionality (P-Themes): 2.1.3

    Redirection (John Godley): 5.1.3

    SiteGround Optimizer (SiteGround): 5.9.6

    Shortcode in Menus (Gagan Deep Singh): 3.5.1

    Smart Slider 3 (Nextend): 3.5.0.10

    TI WooCommerce Wishlist (TemplateInvaders): 1.28.3

    UberMenu Icons (Chris Mavricos, SevenSpark): 3.2.2

    UberMenu 3 – The Ultimate WordPress Mega Menu (Chris Mavricos, SevenSpark): 3.3.1.1

    Product Customer List for WooCommerce (Kokomo): 2.9.3

    CTX Feed (WebAppick): 4.4.22

    WPC Frequently Bought Together for WooCommerce (WPClever): 3.8.4

    WooCommerce Custom Product Addons (Free) (Acowebs): 2.5.3

    Ultimate Gift Cards For WooCommerce (MakeWebBetter): 2.1.3

    WPC Product Timer for WooCommerce (WPClever): 3.4.5

    WooCommerce Advanced Bulk Edit (George Iron): 4.6.2.3

    Australia Post WooCommerce Extension PRO (WPRuby): 3.2.1 (Latest:3.3.0)

    WooCommerce Category Accordion (TechieResource): 2.0

    WooCommerce Conditional Shipping and Payments (SomewhereWarm): 1.9.4 (Latest:1.9.5)

    WOOCS – WooCommerce Currency Switcher (realmag777): 1.3.7

    WooCommerce PayPal Checkout Gateway (WooCommerce): 2.1.2

    WooCommerce Google Ads Dynamic Remarketing (woopt): 1.8.1

    Booster for WooCommerce (Pluggabl LLC): 5.4.6

    WooCommerce Min/Max Quantities (WooCommerce): 2.4.24

    WooCommerce PDF Invoices & Packing Slips (Ewout Fernhout): 2.9.3

    WooCommerce Points and Rewards (WooCommerce): 1.6.43 (Latest:1.7.0)

    WooCommerce Product Categories Selection (PluginForage.com): 2.0

    WooCommerce Shipping & Tax (WooCommerce): 1.25.18

    WooCommerce Square (WooCommerce): 2.5.3

    WooCommerce (Automattic): 5.6.0

    Yoast SEO Premium (Team Yoast): 15.2.1

    WP Crontrol (John Blackbourn & crontributors): 1.10.0

    WP-Lister Pro for eBay (WP Lab): 2.9.6

    WP Mail SMTP (WPForms): 3.0.3

    WP Rocket (WP Media): 3.9.3

    WP Engine Automated Migration (WPEngine): 4.62

    Smush Pro (WPMU DEV): 3.9.0

    WPMU DEV Dashboard (WPMU DEV): 4.11.3

    Yoast SEO: WooCommerce (Team Yoast): 12.7

    YITH Point of Sale for WooCommerce (YITH): 1.0.20

    Zip – WooCommerce (Zip): 2.3.7

    Feed Files
    https://criticalhit.com.au/wp-content/uploads/woo-feed/facebook/xml/facebook.xml

    Fatal Errors
    No Logs Found.
    `

    Thank you for the quick response.

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @zh793

    Please kindly follow this documentation for WP Rocket: How to solve Feed Configuration not updating issue? and let us know further.

    Thread Starter testing15

    (@zh793)

    Hello,

    We already did the process mentioned in the documentation but the issue was not resolved.

    Thank you

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @zh793

    Would you please mention, how you reproduced the issue?

    Thread Starter testing15

    (@zh793)

    Hello,

    The issue isnt reproduced it was never resolved.

    Thank you.

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @zh793

    Would you please let us know, is this problem is solved?

    Thread Starter testing15

    (@zh793)

    have you solved the issue?

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hello @zh793

    1. Please increse Php Max Execution Time to 600. You can contact with hosting provider to increase it.

    2. Please follow this documentation: How to Fix Auto Feed Update, not Working Issue?

    Let us know, after the change, auto-feed uploading problem will solve or not.

    Thanks

    Plugin Contributor Mrinal Haque

    (@mrinal013)

    Hi @zh793,

    It’s been a while since I heard from you. Hopefully, your problem has been solved. I’ll mark this as resolved. In the future, if you face any error or looking for some functionality, click “Open a new topic” and describe your issue in detail as much detail as you can. We will solve your problem anytime.

Viewing 10 replies - 1 through 10 (of 10 total)
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