Title: CSV Import Stalls
Last modified: June 30, 2022

---

# CSV Import Stalls

 *  Resolved [GN Walters](https://wordpress.org/support/users/gn-walters/)
 * (@gn-walters)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/)
 * I’m trying to upload products via CSV. (I have at least 2000)
    I am finding that
   the import randomly stalls for no apparent reason.
 * This is a new installation, with all plugins deactivated

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15785449)
 * Hello [@gn-walters](https://wordpress.org/support/users/gn-walters/)!
 * Thanks for reaching out!
 * > I’m trying to upload products via CSV. (I have at least 2000)
   >  I am finding
   > that the import randomly stalls for no apparent reason.
   > This is a new installation, with all plugins deactivated
 * Could you please share a copy of your site’s System Status? You can find it via
   WooCommerce > Status. Select “Get system report” and then “Copy for support”.
   Once you’ve done that, paste it here in your response.
 * Additionally, please check for and share with us any fatal errors under WooCommerce
   → Status → Logs.
 * We will wait for your update!
 *  Thread Starter [GN Walters](https://wordpress.org/support/users/gn-walters/)
 * (@gn-walters)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15785509)
 *     ```
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       2022-06-29T15:28:09+00:00 CRITICAL Maximum execution time of 60 seconds exceeded in /home3/ozhytimy/public_html/wp-includes/class-wp-image-editor-imagick.php on line 375
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 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15785623)
 * Hi [@gn-walters](https://wordpress.org/support/users/gn-walters/)
 * Thanks for sharing the System Status Report.
 * > I am finding that the import randomly stalls for no apparent reason.
 *     ```
       PHP Time Limit: 60
       PHP Max Input Vars: 1000
       ```
   
 * Please reach out to your host to assist you to change these parameters to the
   following, as these seem to be the reasons:
 * PHP Time Limit → 1200
    PHP Max Input Vars → 5000
 * If the problem still remains unresolved, please let us know.
 *  Thread Starter [GN Walters](https://wordpress.org/support/users/gn-walters/)
 * (@gn-walters)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15785905)
 * I have access to my files, where do I find this please ?
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15786095)
 * Hi [@gn-walters](https://wordpress.org/support/users/gn-walters/)!
 * You would need access to some special files to increase the parameters suggested
   by [@margaretwporg](https://wordpress.org/support/users/margaretwporg/).
 * Usually, these files are only accessible to your provider, and the process is
   somewhat complex; it is why we recommend reaching out to them to perform this
   task.
 * Here you can find more information about how to perform them:
 * – [https://wpastra.com/docs/increasing-php-memory-limit-website/](https://wpastra.com/docs/increasing-php-memory-limit-website/)
   –
   [https://betterstudio.com/blog/increase-max-input-vars-limit/](https://betterstudio.com/blog/increase-max-input-vars-limit/)
 * I hope this points you in the right direction.
 * Cheers!
 *  Thread Starter [GN Walters](https://wordpress.org/support/users/gn-walters/)
 * (@gn-walters)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15787905)
 * I have contacted my host and the php parameters have been adjusted.
    I am STILL
   having the same issue.
 * The problem is still random
 *  [Igor H](https://wordpress.org/support/users/ihereira/)
 * (@ihereira)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15787989)
 * Hello,
 * > I have contacted my host and the php parameters have been adjusted.
   >  I am STILL
   > having the same issue.
 * Sorry to hear that.
 * If a file import ended up throwing errors you can see the error log as follows:
 * 
    Link to image: [https://snipboard.io/ckCM70.jpg](https://snipboard.io/ckCM70.jpg)
 * Can you provide the error log received? That will help us to take a closer look
   at the issue.
 * Thanks.
 *  Thread Starter [GN Walters](https://wordpress.org/support/users/gn-walters/)
 * (@gn-walters)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15788006)
 * The upload stalls,
    It fails to import the products, and stalls randomly.
 * Please refer to the solution offered above.
 * I don’t get an error, or a chance to view reports.
    -  This reply was modified 3 years, 11 months ago by [GN Walters](https://wordpress.org/support/users/gn-walters/).
 *  [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/)
 * (@judagutor)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15789314)
 * Hi [@gn-walters](https://wordpress.org/support/users/gn-walters/)!
 * Thank you for your reply.
 * To further check, could you please share a copy of the CSV file you are trying
   to upload to make tests? You can use Google Drive o the [Uploadr](https://uploadr.eu/#/)
   web tool to share it.
 * Also, along with it, kindly share a copy of any fatal error log found under `
   WooCommerce > System Status > Logs` (if available)
 * Thanks!
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15809483)
 * We haven’t heard back from you in a while, so I’m marking this thread closed 
   for now – we’ll be here if and/or when you are ready to continue.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘CSV Import Stalls’ is closed to new replies.

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## Tags

 * [woo commerce](https://wordpress.org/support/topic-tag/woo-commerce/)
 * [`stalls`](https://wordpress.org/support/topic-tag/stalls/)

 * 10 replies
 * 5 participants
 * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-stalls/#post-15809483)
 * Status: resolved