Title: CSV Import Issue Last modified: October 5, 2021 --- # CSV Import Issue * Resolved [elfedw](https://wordpress.org/support/users/elfedw/) * (@elfedw) * [4 years, 7 months ago](https://wordpress.org/support/topic/csv-import-issue-8/) * Hi, * Having difficulty with a CSV import. * It originally froze very early on, So i cleared all products and went to go again. * Since doing this it will not import any items, Just keeps spinning for hours and hours and not a single product is imported. * Any idea what on earth I’m doing wrong? * i have triple checked the CSV file and all is fine, and its obviously confirmed further by the fact it did actually begin to import. * Thanks Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [abwaita a11n](https://wordpress.org/support/users/abwaita/) * (@abwaita) * [4 years, 7 months ago](https://wordpress.org/support/topic/csv-import-issue-8/#post-14942743) * Hi [@elfedw](https://wordpress.org/support/users/elfedw/), * There could be a conflict or server resources issue causing the import not to run successfully. * If possible, could you disable all plugins apart from WooCommerce and change to a default WP theme like Twenty Twenty-One then try importing while on this basic setup? * * You may first try doing this on a test/staging site. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like [https://wordpress.org/plugins/wp-staging/](https://wordpress.org/plugins/wp-staging/) * If the import still faces issues while on the above configuration, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thanks. * Thread Starter [elfedw](https://wordpress.org/support/users/elfedw/) * (@elfedw) * [4 years, 7 months ago](https://wordpress.org/support/topic/csv-import-issue-8/#post-14942777) * ``` ### WordPress Environment ### WordPress address (URL): https://elfedw.dream.press Site address (URL): https://elfedw.dream.press WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.20 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.7.29-log Max Upload Size: 512 MB Default Timezone is UTC: ✔ 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wp_ar8w7p_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ar8w7p_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ar8w7p_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ar8w7p_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ar8w7p_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ar8w7p_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ar8w7p_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 147 customize_changeset: 1 nav_menu_item: 3 page: 12 post: 2 product: 69 revision: 6 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (3) ### DreamHost Panel Login: by DreamHost danielbachhuber – 1.0.0 Signature Product Personalisation: by HappyKite – 1.0.2 WooCommerce: by Automattic – 5.7.1 ### Inactive Plugins (21) ### Akismet Anti-Spam: by Automattic – 4.1.12 All in One SEO: by All in One SEO Team – 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) upsells (upsells) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #7 - /shop-2/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Nineteen Version: 2.1 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Canceled: 1 Oldest: 2021-10-05 00:04:51 +0000 Newest: 2021-10-05 00:04:51 +0000 Complete: 202 Oldest: 2021-10-05 00:04:52 +0000 Newest: 2021-10-06 08:20:12 +0000 Pending: 2 Oldest: 2021-10-07 00:00:07 +0000 Newest: 2021-10-07 01:23:30 +0000 ### Status report information ### Generated at: 2021-10-06 10:10:41 +00:00 ``` * Thanks, Tried another today and again it froze very early on (around 20 products or so) * [Adam Heckler](https://wordpress.org/support/users/adamkheckler/) * (@adamkheckler) * [4 years, 6 months ago](https://wordpress.org/support/topic/csv-import-issue-8/#post-14984807) * Thanks for the status report! Unfortunately I don’t see anything there that stands out as a problem. 🙁 * Are you willing to share the CSV you’re using so we can test this out on our end? If it works OK for us, that’d be a pretty solid indicator that the issue may be something with your server or hosting environment. * Let us know, thanks! * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 6 months ago](https://wordpress.org/support/topic/csv-import-issue-8/#post-15008907) * Hi [@elfedw](https://wordpress.org/support/users/elfedw/) * We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘CSV Import Issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 4 participants * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/) * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/csv-import-issue-8/#post-15008907) * Status: resolved