Title: CSV Import issue? Last modified: January 12, 2021 --- # CSV Import issue? * Resolved [webtivity](https://wordpress.org/support/users/webtivity/) * (@webtivity) * [5 years, 5 months ago](https://wordpress.org/support/topic/csv-import-issue-4/) * Client is trying to import csv file. Its uploaded to the media library, but it shows no actual way to select the file in the media library. Only shows upload button. When it is clicked I get “{“success”:false,”data”:”Please provide the file that you wish to import.”}” [screenshot](https://www.manateetech.edu/events-2.jpg) * Also console erros keep coming up. [Screenshot](https://www.manateetech.edu/events.jpg) * ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/ me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403 * Uncaught ReferenceError: tribe_aggregator_save is not defined at HTMLDocument. (aggregator-fields.min.js?ver=5.3.1.1:1) * Plugin version: Version 5.3.1.1 WP version: 5.6 PHP version: 7.3.18 - This topic was modified 5 years, 5 months ago by [webtivity](https://wordpress.org/support/users/webtivity/). Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Contributor [András Guseo](https://wordpress.org/support/users/aguseo/) * (@aguseo) * [5 years, 5 months ago](https://wordpress.org/support/topic/csv-import-issue-4/#post-13899457) * Hi [@webtivity](https://wordpress.org/support/users/webtivity/) * Thanks for reaching out! I’ve seen a similar issue recently where the user could not upload a file. It was caused by a plugin conflict. I don’t remember which one from the top of my head, but if you can share your plugin list I should be able to pinpoint it, if it’s there. * Another way of finding out would be running a conflict test: [https://theeventscalendar.com/knowledgebase/testing-for-conflicts/](https://theeventscalendar.com/knowledgebase/testing-for-conflicts/) * Hope this helps. Andras * Thread Starter [webtivity](https://wordpress.org/support/users/webtivity/) * (@webtivity) * [5 years, 5 months ago](https://wordpress.org/support/topic/csv-import-issue-4/#post-13902548) * Thanks for the info András. * I was wondering if it could be a plugin conflict. * See screenshot of active plugins [here](https://www.manateetech.edu/Plugins.png) If you see anything that looks familiar please let me know. Otherwise I’ll start disabling them one by one. The plugin covered by the admin bar is W3 Total Cache. * Thanks again! * Plugin Contributor [András Guseo](https://wordpress.org/support/users/aguseo/) * (@aguseo) * [5 years, 5 months ago](https://wordpress.org/support/topic/csv-import-issue-4/#post-13904379) * Hi [@webtivity](https://wordpress.org/support/users/webtivity/), * I just remembered, it was ActiveMember360 which was causing an issue. I don’t see that on your plugin list though, so that means it could be any of the others… * The way to find out is via doing a conflict test. If this is a live site where you cannot really deactivate plugins, then I recommend using the Health Check and Troubleshooting plugin. That is great for this. Here’s what to do: * With the Health Check plugin activate Troubleshooting mode. Your visitors will not see any change, the troubleshooting mode is only active for the user activating it, so only you. * After activating all plugins will be disabled for you and the theme will be switched to a default one, if you have one installed. * Enable The Events Calendar in troubleshooting mode and test if the import works. If yes, great, next step: activate your theme. Test the import again. If it works great, next step: enable 3-5 plugins and test… * Rinse and repeat… * When the import stops working you know it is caused by one of the plugins you last activated. Go one by one to find it. * After the whole troubleshooting you can deactivate troubleshooting mode and everything will go back to normal for your user. * Let me know what you find. * A. * Thread Starter [webtivity](https://wordpress.org/support/users/webtivity/) * (@webtivity) * [5 years, 4 months ago](https://wordpress.org/support/topic/csv-import-issue-4/#post-13929250) * Hey András, * Just wanted to follow up on this topic and let you know I found the plugin causing the issue. “WP Advanced PDF” plugin was the culprit. Once that one was disabled the import was working. * Thanks again for the help! * Plugin Contributor [András Guseo](https://wordpress.org/support/users/aguseo/) * (@aguseo) * [5 years, 4 months ago](https://wordpress.org/support/topic/csv-import-issue-4/#post-13931575) * Great to hear you found it! Good job! * I see you already marked this resolved. If you bump into any other issues, please open a new ticket. * Cheers Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘CSV Import issue?’ is closed to new replies. * ![](https://ps.w.org/the-events-calendar/assets/icon-256x256.gif?rev=2516440) * [The Events Calendar](https://wordpress.org/plugins/the-events-calendar/) * [Frequently Asked Questions](https://wordpress.org/plugins/the-events-calendar/#faq) * [Support Threads](https://wordpress.org/support/plugin/the-events-calendar/) * [Active Topics](https://wordpress.org/support/plugin/the-events-calendar/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/the-events-calendar/unresolved/) * [Reviews](https://wordpress.org/support/plugin/the-events-calendar/reviews/) ## Tags * [csv](https://wordpress.org/support/topic-tag/csv/) * [Import](https://wordpress.org/support/topic-tag/import/) * 5 replies * 2 participants * Last reply from: [András Guseo](https://wordpress.org/support/users/aguseo/) * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/csv-import-issue-4/#post-13931575) * Status: resolved