Title: CSV Import fails
Last modified: July 4, 2022

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# CSV Import fails

 *  Resolved [oldlock](https://wordpress.org/support/users/oldlock/)
 * (@oldlock)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-fails-3/)
 * I’m trying to do a CSV import into a new multisite instance.
 * Upload of the csv works fine. The columns get mapped. Click on import and I get
   a 403 forbidden. All permissions etc have been checked. Ive tried with all other
   plugins disabled and still get the same 403. Nothing in the server error that
   I can see. I can get the host to look further if I can ask them what to look 
   for.
 * Any ideas ?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Roxy](https://wordpress.org/support/users/roxannestoltz/)
 * (@roxannestoltz)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-fails-3/#post-15794039)
 * Hi [@oldlock](https://wordpress.org/support/users/oldlock/) ,
 * Thanks for reaching out!
 * I understand that you are receiving a `403 forbidden` error when importing a 
   CSV.
 * Firstly, please could you clarify if you are using the default WooCommerce product
   import tool found when navigating to **Products** > **All Products** > **Import**
   or if you are using a plugin for the imports?
 * Additionally, have you checked the formatting matches what’s expected?
    [https://github.com/woocommerce/woocommerce/wiki/Product-CSV-Import-Schema#csv-columns-and-formatting](https://github.com/woocommerce/woocommerce/wiki/Product-CSV-Import-Schema#csv-columns-and-formatting?)
 * I understand that you have disabled all plugins and the issue persists, however,
   should you be using the core import tool, and have the correct formatting, please
   could you try a full conflict test to rule out any conflicts by temporarily changing
   your theme to the default [Storefront](https://www.woocommerce.com/storefront/)
   theme, and disabling all plugins except for WooCommerce to see if the issue is
   still present when trying to import the CSV?
 * If the conflict test resolves the issue, please reactivate your current theme,
   and check if the issue returns, if not then you can enable each plugin, one by
   one, checking after each to find the culprit.
 * If none of the above resolves the issue, kindly share a copy of the following:
 * System status report: found via **WooCommerce** > **Status**. Select “Get system
   report” and then “Copy for support”.
    Fatal error log: Share a copy of any fatal
   error logs found under **WooCommerce** > **Status** > **Logs**
 * You may paste your response here once you have these.
 * Thanks!
 *  [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * (@margaretwporg)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-fails-3/#post-15796841)
 * Hi [@oldlock](https://wordpress.org/support/users/oldlock/)
 * > Click on import and I get a 403 forbidden
 * The 403 forbidden error is mostly caused due to permission issues as you have
   correctly figured out.
 * Can you please try the solutions provided in this comprehensive article? [https://www.dreamhost.com/blog/how-to-fix-403-forbidden-error-wordpress/](https://www.dreamhost.com/blog/how-to-fix-403-forbidden-error-wordpress/)
 * If the problem remains unresolved, please include a copy of your site’s System
   Status in your response. You can find it via **WooCommerce > Status**. Select“
   Get system report” and then “Copy for support”. Once you’ve done that, paste 
   it here in your response.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘CSV Import fails’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/csv-import-fails-3/#post-15796841)
 * Status: resolved