Title: CSV Import Alternative Not Working Last modified: September 1, 2016 --- # CSV Import Alternative Not Working * Resolved [Erik](https://wordpress.org/support/users/eriknokc/) * (@eriknokc) * [10 years, 1 month ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/) * I have tried adding my entire email list, I have tried doing just two email addresses, and even one. No matter what I do, nothing happens. It goes back to the subscriber list screen and it’s blank. * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/) Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [10 years, 1 month ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538162) * We’re looking into that. Seems to be something causing that not to work for some folks (me included). but it does work for some too. * Can you try this alternative? * [http://docs.sendpress.com/article/13-csv-import-alternative](http://docs.sendpress.com/article/13-csv-import-alternative) * Thread Starter [Erik](https://wordpress.org/support/users/eriknokc/) * (@eriknokc) * [10 years, 1 month ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538163) * The CSV alternative import is the part that I am experiencing the issue with. I wasn’t aware there was another way to import. * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [10 years, 1 month ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538164) * Can you contact us through our contact form? * [https://sendpress.com/contact-us/](https://sendpress.com/contact-us/) * I’d like to collect some info that probably shouldn’t be posted in a public forum. Hopefully we can figure it out. * We are looking into import issues reported elsewhere. It’s possible that if we have more info it will help lead to a resolution. * Please click the following link for instructions on what info to provide support. * [http://docs.sendpress.com/article/72-what-information-should-i-provide-for-a-support-ticket](http://docs.sendpress.com/article/72-what-information-should-i-provide-for-a-support-ticket) * [ina2n](https://wordpress.org/support/users/ina2n/) * (@ina2n) * [10 years, 1 month ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538167) * I’m having the same issue. I submitted some backtrace error info for your review in the GitHub repo. * [https://github.com/brewlabs/sendpress/issues/141](https://github.com/brewlabs/sendpress/issues/141) * Thread Starter [Erik](https://wordpress.org/support/users/eriknokc/) * (@eriknokc) * [10 years, 1 month ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538171) * I have submitted the information you requested. * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538188) * We released some changes that should fix CSV import. Please try importing again and let me know if it doesn’t work. * Thread Starter [Erik](https://wordpress.org/support/users/eriknokc/) * (@eriknokc) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538189) * I updated yesterday to v1.7.7.11. I just tried adding 2 entries using the CSV alternative import and it did not work. * [ina2n](https://wordpress.org/support/users/ina2n/) * (@ina2n) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538191) * I don’t want to confuse the issue here, I’m not having any troubles importing into a WP multisite using the “Add” subscriber, and then pasting a CSV file into the import box. The import feature is having an issue with the CSV upload for importing in a WP multisite. * Uploading a CSV for import on a WP single site works fine, just the multisite is off. Reviewing your class-sendpress-view-subscribers-csvimport.php it looks clear that it’s intended only for the WP single site. I get the following error: [We had a problem saving your upload.](https://billgattonsales.in-autos.com/wp-content/uploads/sites/2/2016/07/sendpress_import_upload_error.jpg) * Click the link to see a screenshot and if you look at the image url, you will see the format for storing a file in a WP multisite upload directory. I think this will help you correct this for WP multisite. * [ina2n](https://wordpress.org/support/users/ina2n/) * (@ina2n) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538192) * The message, “No file selected.” in the image, is the result after submitting the file by pressing the “Upload” button. * Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/) * (@itdoug) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538199) * ina2n, * I was told multisite was patched/fixed. So try updating and give it another try. If it does’t work we’ll gather some additional info and see if we can figure it out. * [ina2n](https://wordpress.org/support/users/ina2n/) * (@ina2n) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538201) * Same issue and I verified this on two different WP multisites. After selecting the file to upload with the browse button, then hitting Upload, the screen simply returns to “No file selected.” * Here’s an image: [http://pastebin.com/Zmv7zxjB](http://pastebin.com/Zmv7zxjB) * Thread Starter [Erik](https://wordpress.org/support/users/eriknokc/) * (@eriknokc) * [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538206) * I just updated to 1.7.7.28 and the Alternative CSV import worked properly. Thank you. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘CSV Import Alternative Not Working’ is closed to new replies. * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185) * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/sendpress/) * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/) * 12 replies * 3 participants * Last reply from: [Erik](https://wordpress.org/support/users/eriknokc/) * Last activity: [10 years ago](https://wordpress.org/support/topic/csv-import-alternative-not-working/#post-7538206) * Status: resolved