Title: CSS Issue on first load
Last modified: February 24, 2017

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# CSS Issue on first load

 *  Resolved [howtoproject](https://wordpress.org/support/users/howtoproject/)
 * (@howtoproject)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/css-issue-on-first-load/)
 * Hey guys,
 * Been on the fence about subscribing as I’m really only interested in one plugin,
   PopUp. Almost took the plunge, just to get the PRO version, but then noticed 
   a fun issue. The preview of the popup always looks perfect. However, when viewing
   live, the formatting is all messed up on first load. The image is cropped, boxes
   the wrong size, etc. The team suggested maybe it is a CSS conflict with the Avada
   theme I use, however, I don’t think it is, but am not 100% certain.
 * 1. If I refresh the page, the popup loads just fine. That indicates it’s not 
   a style conflict, to me at least.
    2. If I open the Console and trace down the
   CSS, there is nothing being overwritten in the CSS for the PopUp.
 * Can anyway take a look at howtoproject.ca and let me know why this is happening?
   The image says “Help” but on first load it looks like “Hel”

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [adzadzadz](https://wordpress.org/support/users/adzadzadz/)
 * (@adzadzadz)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/css-issue-on-first-load/#post-8846641)
 * Hi, I’m facing the same issue but with Salient theme, I can see you fixed the
   problem from your site… Any tips on how you did it? Might help a ton.. Thanks..
   🙂
 *  Thread Starter [howtoproject](https://wordpress.org/support/users/howtoproject/)
 * (@howtoproject)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/css-issue-on-first-load/#post-8847299)
 * No. The problem is not fixed at all. What happens is when you refresh, or go 
   to another page, it loads fine. It’s the FIRST LOAD that is messed up.
 *  Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/)
 * (@wpmudev-support2)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/css-issue-on-first-load/#post-8849224)
 * hello howtoproject & adzadzadz,
 * Can you try to change loading method in PopUp settings? if its Ajax, change it
   to Page Footer
 * ![](https://i0.wp.com/monosnap.com/file/7PDIOzE0e7sxoHf7vnv2JSQ1SJqwef.png?ssl
   =1)
 * From what I see there is some kind of delay with JS script that is calculating
   position of the image.
    Let me know if changing method will help.
 * kind regards,
    Kasia
 *  Thread Starter [howtoproject](https://wordpress.org/support/users/howtoproject/)
 * (@howtoproject)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/css-issue-on-first-load/#post-8849370)
 * That actually seems to have fixed it! Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘CSS Issue on first load’ is closed to new replies.

 * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944)
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 * 4 replies
 * 3 participants
 * Last reply from: [howtoproject](https://wordpress.org/support/users/howtoproject/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/css-issue-on-first-load/#post-8849370)
 * Status: resolved