Title: css files gone!
Last modified: August 20, 2016

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# css files gone!

 *  [mlee1013](https://wordpress.org/support/users/mlee1013/)
 * (@mlee1013)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/css-files-gone/)
 * Hi. Really need some help here. I was hired to do seo n minor modifications to
   a site, beoceanfit.com. The old designer moved to another country n will not 
   give us the login info to access hosting account. It appears there was a malicious
   attack to the site 5 days ago. The intruders removed the css files. I have tried
   talking w the hosting company and they will not help at all! Will not give us
   access at all even tho I explained our situation…I’m lost guys.. really want 
   to b able to have a solution for my client by Mon. But I’ve run out of options..
   Any thoughts, ideas or suggestions will be very much appreciated! Thank u!!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [13 years, 8 months ago](https://wordpress.org/support/topic/css-files-gone/#post-3080283)
 * Can you use another theme for now?
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [13 years, 8 months ago](https://wordpress.org/support/topic/css-files-gone/#post-3080286)
 * >  I was hired to do seo n minor modifications to a site,…
   >  …The old designer
   > moved to another country n will not give us the login info to access hosting
   > account… I have tried talking w the hosting company and they will not help 
   > at all! Will not give us access at all even tho I explained our situation..
 * Presumably, the folks _who hired you_ would own the hosting account. That means
   they pay the bill – _not the former designer_ – and would have access to the 
   ftp and cPanel information you need to take complete control of the site. If 
   that information has been changed, then the responsibility rests completely in
   your clients hands at this point.
 * The actual owner of the site (hosting account) needs to contact the hosts support
   group, verify the account ownership, and then change all account access credentials.
   That will need to include all of their WordPress admin accounts.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘css files gone!’ is closed to new replies.

## Tags

 * [attack](https://wordpress.org/support/topic-tag/attack/)
 * [css](https://wordpress.org/support/topic-tag/css/)

 * 2 replies
 * 3 participants
 * Last reply from: [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * Last activity: [13 years, 8 months ago](https://wordpress.org/support/topic/css-files-gone/#post-3080286)
 * Status: not resolved

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