Cron: Unknown error. Error: LOGS_COUNT_DOES_NOT_MATCH

  • Resolved doctorlai

    (@doctorlai)


    5 years, 3 months ago

    I installed the security plugin and it has this error showing on the page.

    2018-12-31 09:27:32: Cron: Unknown error. Error: LOGS_COUNT_DOES_NOT_MATCH

    Should I care about this?

Viewing 8 replies - 16 through 23 (of 23 total)
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  • Plugin Support SergeM

    (@serge00)

    5 years, 3 months ago

    Hello.

    Please, reinstall the plugin with “Complete Deactivation” option:

    • WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings
    • enable the option “Complete Deactivation” —> Save Changes
    • Deactivate the CleanTalk Security plugin
    • Delete the plugin
    • Install it again following this guide: https://cleantalk.org/help/install-wordpress-security

    Keep in mind that the settings of the plugin will be set to default after that.

    Inform us if the issue persists.

    Thank you.

    Thread Starter doctorlai

    (@doctorlai)

    5 years, 3 months ago

    now I have this instead:

    Errors:
    2019-01-13 19:50:45: Cron: Error occured while sending PHP error log. Error: LOGS_COUNT_IS_EPMTY

    Plugin Support SergeM

    (@serge00)

    5 years, 3 months ago

    Thank you, @doctorlai.

    I have added this information to the task.

    We are trying to solve as fast as possible.

    Please, wait.

    Safronik

    (@safronik)

    5 years, 3 months ago

    Hello,

    We have found the source of the problem and we’re working on it.
    The issue will be solved by the end of the day.

    We’ll contact you.

    Safronik

    (@safronik)

    5 years, 3 months ago

    Hello,

    Thank for your patience! The fixed version is here: https://downloads.wordpress.org/plugin/security-malware-firewall.zip

    Please, contact us if you have any questions.

    • This reply was modified 5 years, 3 months ago by Safronik.
    saeedh1986

    (@saeedh1986)

    5 years, 2 months ago

    2019-01-29 15:09:19: Cron: Error occured while sending PHP error log. Error: LOGS_COUNT_IS_EPMTY

    I have this problem

    Plugin Support SergeM

    (@serge00)

    5 years, 2 months ago

    Thank you for your feedback.

    Have you tried to re-install the plugin? The archive with applied changes are here:
    https://downloads.wordpress.org/plugin/security-malware-firewall.zip

    The version will be the same 2.28, but the error should disappear.

    The guide is here, if you need it (Manual Update):
    https://cleantalk.org/help/update-wordpress

    Best wishes.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 1 month ago

    @amagsumov I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Viewing 8 replies - 16 through 23 (of 23 total)
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