“critical website error” using shipping & tax plugin

  • Resolved 8tracktapestore

    (@8tracktapestore)


    1 year, 11 months ago

    This page stopped producing mailing labels on June 1st. My credit card gets charged, but the screen presents this error before allowing me to print a label.

    “<p>There has been a critical error on this website.</p>”

    The error occurs after clicking the “buy shipping label” button.

    I have a screenshot that might be helpful but I don’t know how to attach it here 🙁

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter 8tracktapestore

    (@8tracktapestore)

    1 year, 11 months ago

    This turns out to be a bug with the Woocommerce PayPal Payments plugin which the hosting company has documented for you below:

    PHP Fatal error: Uncaught InvalidArgumentException: PayPal order ID not found in meta. in /home/dh_5wkg63/the8tracktapestore.com/wp-content/plugins/woocommerce-paypal-payments/api/order-functions.php:38

    Should be noted that the several orders that have produced this error used credit card payments rather than PayPal payments from customers.

    Is posting this here enough to get the bug fixed? Or do I submit elsewhere please?

    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 11 months ago

    Hi @8tracktapestore

    This forum is dedicated to support related to the WooCommerce core plugin. We are quite limited in our ability to provide support regarding this particular issue.

    I’d suggest posting in the Woocommerce PayPal Payments dedicated support forum for further help. Here is a direct link to their support forum: https://wordpress.org/support/plugin/woocommerce-paypal-payments/

    I do hope the issue is resolved soon!

    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 10 months ago

    Hi @8tracktapestore

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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