Title: Critical Web Error
Last modified: April 6, 2022

---

# Critical Web Error

 *  Resolved [roughworks](https://wordpress.org/support/users/roughworks/)
 * (@roughworks)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-web-error/)
 * I updated the plugin to the most recent version (Version 9.4) and now my short-
   code [wt] is producing an error on the page which reads:
 * _There has been a critical error on this website.
    Learn more about troubleshooting
   WordPress.
 * I have disabled the plugin and that fixed the page. I removed the short-code 
   and that also fixed the page. Since it has been localized I am curious what I
   can change to help it display?
 * Thank you,
    Jeffrey
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-web-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [YeKen](https://wordpress.org/support/users/aliakro/)
 * (@aliakro)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-web-error/#post-15534055)
 * Oh, not good!
 * Do you have a copy of your PHP error log?
 *  Thread Starter [roughworks](https://wordpress.org/support/users/roughworks/)
 * (@roughworks)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-web-error/#post-15537269)
 * This is the only error log I could find:
 * [Wed Apr 6 03:07:25 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:E285638C-4780-49AD-B909-B4760117B95A.jpeg||Size:*/*||User:mdweigh1||SC:/
   home/mdweigh1/public_html/wp-admin/admin-ajax.php||T:LITESPEED||”] [severity “
   NOTICE”] [tag “service_i360custom”] [tag “noshow”] [hostname “mdweightloss.ca”][
   uri “/wp-admin/admin-ajax.php”], referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)
   [
   Wed Apr 6 03:07:04 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:AB51C1A3-55B9-49B5-9885-1874B24022E2.jpeg||Size:*/*||User:mdweigh1||SC:/
   home/mdweigh1/public_html/wp-admin/admin-ajax.php||T:LITESPEED||”] [severity “
   NOTICE”] [tag “service_i360custom”] [tag “noshow”] [hostname “mdweightloss.ca”][
   uri “/wp-admin/admin-ajax.php”], referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)[
   Mon Apr 4 22:51:21 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:6CC6779E-4D34-4E7B-A32A-A3995A67877F.jpeg||Size:*/*||User:mdweigh1||SC:/
   home/mdweigh1/public_html/wp-admin/admin-ajax.php||T:LITESPEED||”] [severity “
   NOTICE”] [tag “service_i360custom”] [tag “noshow”] [hostname “mdweightloss.ca”][
   uri “/wp-admin/admin-ajax.php”], referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)[
   Mon Apr 4 22:50:03 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:845D81EA-9D75-4E77-BD80-5F3C6A27F125.jpeg||Size:*/*||User:mdweigh1||SC:/
   home/mdweigh1/public_html/wp-admin/admin-ajax.php||T:LITESPEED||”] [severity “
   NOTICE”] [tag “service_i360custom”] [tag “noshow”] [hostname “mdweightloss.ca”][
   uri “/wp-admin/admin-ajax.php”], referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)[
   Mon Apr 4 19:08:14 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:D9F1D7CE-AFC7-11EC-9EA2-1680FC4946E1.jpg||Size:*/*||User:mdweigh1||SC:/home/
   mdweigh1/public_html/wp-admin/admin-ajax.php||T:LITESPEED||”] [severity “NOTICE”][
   tag “service_i360custom”] [tag “noshow”] [hostname “mdweightloss.ca”] [uri “/
   wp-admin/admin-ajax.php”], referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)[
   Mon Apr 4 19:07:57 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:IMG_8380.JPG||Size:*/*||User:mdweigh1||SC:/home/mdweigh1/public_html/wp-
   admin/admin-ajax.php||T:LITESPEED||”] [severity “NOTICE”] [tag “service_i360custom”][
   tag “noshow”] [hostname “mdweightloss.ca”] [uri “/wp-admin/admin-ajax.php”], 
   referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)[
   Mon Apr 4 17:40:38 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:IMG_8380.JPG||Size:*/*||User:mdweigh1||SC:/home/mdweigh1/public_html/wp-
   admin/admin-ajax.php||T:LITESPEED||”] [severity “NOTICE”] [tag “service_i360custom”][
   tag “noshow”] [hostname “mdweightloss.ca”] [uri “/wp-admin/admin-ajax.php”], 
   referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)[
   Mon Apr 4 17:40:23 2022] [error] [client 199.126.226.184] ModSecurity: Warning.[
   Rule: ‘FILES’ ‘!@rx ^$’] [id “77317957”] [msg “IM360 WAF: Track file upload||
   File:IMG_8380.JPG||Size:*/*||User:mdweigh1||SC:/home/mdweigh1/public_html/wp-
   admin/admin-ajax.php||T:LITESPEED||”] [severity “NOTICE”] [tag “service_i360custom”][
   tag “noshow”] [hostname “mdweightloss.ca”] [uri “/wp-admin/admin-ajax.php”], 
   referer: [https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/](https://mdweightloss.ca/portal/members/joanna-lindnergmail-com/profile/change-avatar/)
 *  Plugin Author [YeKen](https://wordpress.org/support/users/aliakro/)
 * (@aliakro)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-web-error/#post-15537918)
 * Could you forward that one to your web host. It looks like a security thing kicking
   in their end 🙂
 * Cheers,
 * Ali
 *  Plugin Author [YeKen](https://wordpress.org/support/users/aliakro/)
 * (@aliakro)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/critical-web-error/#post-15696664)
 * Closing as no reply.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Critical Web Error’ is closed to new replies.

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## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)
 * [update issue](https://wordpress.org/support/topic-tag/update-issue/)

 * 4 replies
 * 2 participants
 * Last reply from: [YeKen](https://wordpress.org/support/users/aliakro/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/critical-web-error/#post-15696664)
 * Status: resolved