Title: Critical Server Error
Last modified: March 4, 2020

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# Critical Server Error

 *  [compasscare](https://wordpress.org/support/users/compasscare/)
 * (@compasscare)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/critical-server-error/)
 * We have been using Authorize.NET for credit card processing, and would like to
   switch over to CardConnect. Anthorize.NET has been working fine. But after setting
   up the CardConnect Payment Gateway plugin, we’re getting this error when attempting
   checkout:
 * > Payment error: A critical server error prevented this transaction from completing.
   > Please confirm your information and try again.
 * I spoke with CardConnect support twice at length and confirmed that the plugin
   configuration and credentials are correct. They suspect that there is an issue
   on the server side, and recommended that I post here.
 * Plugin v3.2.7
    WooCommerce v3.9.3 Wordpress v5.3.2 PHP v7.3 On a Dreamhost VPS.
   Ports 6443 and 8443 are open both ways. Dreamhost default DNS servers.
 * Attempting checkout with all other non-woocommerce plugins deactivated returned
   the same result.
 * Watching in the network console, the request to get the Visa logo from woocommerce
   succeeds, and the request to cardconnect.com:8443 when the card number is entered
   succeeds.
    When completing the form and clicking “Place Order”, the response 
   is the critical server error above.
 * Any guidance?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-server-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/critical-server-error/#post-12509079)
 * Hi,
 * Apologies, to help check this out for you, I’ll need you to contact CardConnect
   support one more time, and give them an ADMIN WordPress login, and if available,
   login for your cPanel or hosting account. Ask them to relay that information 
   to me. Tier 2 support should have my contact info.
 *  Thread Starter [compasscare](https://wordpress.org/support/users/compasscare/)
 * (@compasscare)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/critical-server-error/#post-12509387)
 * Thanks. I’ll reach out to them.
 *  Plugin Author [RexAK](https://wordpress.org/support/users/rexak/)
 * (@rexak)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/critical-server-error/#post-12512806)
 * Hi [@compasscare](https://wordpress.org/support/users/compasscare/),
 * I’ve responded to CardConnect about your issue, and the result is that under 
   testing your site in a controlled environment, we were able to checkout as expected.
   This lead me to believe that there is a server and possibly CURL related issue.
   My recommendation was that you contact DreamHost and ask them to investigate 
   why connections to the url boltgw.cardconnect.com is failing.
 * If you are not able to get results from them, reply here and I’ll follow up with
   more options.
 *  Thread Starter [compasscare](https://wordpress.org/support/users/compasscare/)
 * (@compasscare)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/critical-server-error/#post-12517742)
 * [@rexak](https://wordpress.org/support/users/rexak/) It turns out Dreamhost is
   actually blocking ports 6443 and 8443 on our VPS (got different info from different
   people there). Hopefully they’ll open them up for us.
 * If they won’t, is there a work-around?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Critical Server Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/cardconnect-payment-module.svg)
 * [CardPointe Payment Gateway for WooCommerce](https://wordpress.org/plugins/cardconnect-payment-module/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cardconnect-payment-module/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cardconnect-payment-module/)
 * [Active Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cardconnect-payment-module/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cardconnect-payment-module/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [compasscare](https://wordpress.org/support/users/compasscare/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/critical-server-error/#post-12517742)
 * Status: not resolved