Critical Issue After Updating to Version 2.4.1

  • Resolved paolurso

    (@paolurso)


    1 year, 2 months ago

    Hi there,

    I hope you’re doing well.

    I just updated the plugin to version 2.4.1 and immediately encountered an issue: a persistent pink banner appeared with the message “Website Unreachable: Connection Blocked”, and page caching stopped working completely.

    I purged all types of cache multiple times (including full cache, CDN, and critical CSS), but the issue remained. As a test, I then rolled back to the last working version, 2.3.8, and after purging the cache again, everything returned to normal — the banner disappeared and caching resumed.

    Could you please help me understand what’s causing this in version 2.4.1, and how I can fix it?

    Thanks in advance for your help.

    Best,
    Paolo

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Hamza Mairaj

    (@thevisionofhamza)

    1 year, 2 months ago

    Hi Paolo,

    Thank you for reaching out and sharing the details of the issue. I’m sorry for the trouble you experienced after updating to version 2.2.41.

    To help us investigate this further and resolve it for you, could you please provide temporary admin access to your website? You can send the login details securely to support@berqwp.com. Once we have access, we’ll be able to look into the problem directly and get it sorted as quickly as possible.

    Thank you for your cooperation, and let us know if you have any questions.

    Best regards,
    Hamza

    Thread Starter paolurso

    (@paolurso)

    1 year, 2 months ago

    Hi Hamza,
    Thanks for the prompt reply!

    I’ve just sent you the admin access link via email.
    Looking forward to your update.

    Best,
    Paolo

Viewing 2 replies - 1 through 2 (of 2 total)

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