Title: critical errors
Last modified: July 3, 2026

---

# critical errors

 *  [eventide0](https://wordpress.org/support/users/eventide0/)
 * (@eventide0)
 * [3 days, 6 hours ago](https://wordpress.org/support/topic/critical-errors-37/)
 * This week I experienced critical errors on my site. My hosting company (Dreamhost)
   did some investigating for me and told me that Smush was causing the errors. 
   They asked that I reach out to you before activating the plugin. Any help would
   be appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-errors-37%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Nebu John – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport14/)
 * (@wpmudevsupport14)
 * [3 days, 4 hours ago](https://wordpress.org/support/topic/critical-errors-37/#post-18954961)
 * Hi [@eventide0](https://wordpress.org/support/users/eventide0/),
 * Sorry to know that you are experiencing an issue using our plugin.
 * Could you please reach out to the Dreamshot support and check if they found any
   PHP errors reported? Please ask them what error they found and share it with 
   us so that we can help you further.
 * Looking forward to hearing back from you and helping you as soon as possible.
 * Best Regards,
    Nebu John
 *  Thread Starter [eventide0](https://wordpress.org/support/users/eventide0/)
 * (@eventide0)
 * [2 days, 19 hours ago](https://wordpress.org/support/topic/critical-errors-37/#post-18955443)
 * [Wed Jul 01 22:55:20 2026] [[relativelygenealogy.com](http://relativelygenealogy.com/)][
   warn] [client
   [47.154.102.234:54484](http://47.154.102.234:54484/)] [pid 2801153]
   fcgid_bucket.c(153): mod_fcgid:stderr: PHP Fatal error: Uncaught Error: Class“
   Smush\Core\Backups\Backups_Controller” not found in/home/dh_5cxxam/[relativelygenealogy.com/wp-content/plugins/wp-smushit/core/class-modules.php:110](http://relativelygenealogy.com/wp-content/plugins/wp-smushit/core/class-modules.php:110)
 *  Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/)
 * (@wpmudevsupport12)
 * [2 days, 8 hours ago](https://wordpress.org/support/topic/critical-errors-37/#post-18955709)
 * Hi [@eventide0](https://wordpress.org/support/users/eventide0/)
 * Thank you for the log.
 * The PHP Fatal error: Uncaught Error can indicate the class was called before 
   loading or it doesn’t exist, example because a corrupted update.
 * Could you start by reinstalling Smush to see if it makes any difference?
 * Download the ZIP file from [https://wordpress.org/plugins/wp-smushit/](https://wordpress.org/plugins/wp-smushit/),
   then upload via WordPress > Plugins > Add new. WordPress will ask if you would
   like to reinstall it, hit yes.
 * Let us know the result you get.
    Best Regards Patrick Freitas
 *  Thread Starter [eventide0](https://wordpress.org/support/users/eventide0/)
 * (@eventide0)
 * [1 day, 20 hours ago](https://wordpress.org/support/topic/critical-errors-37/#post-18955927)
 * So far, so good. Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * 4 replies
 * 3 participants
 * Last reply from: [eventide0](https://wordpress.org/support/users/eventide0/)
 * Last activity: [1 day, 20 hours ago](https://wordpress.org/support/topic/critical-errors-37/#post-18955927)
 * Status: not resolved