• Resolved jacs2023

    (@jacs2023)


    Woocommerce database not updating, now have critical error with checkout – not accepting any payment.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello there.

    Thanks for contacting WooCommerce support.

    Could you please share a screenshot of the screen when the database is not updated and also when you see the critical error? I want to see what exact errors have occurred.

    Also, I’d like to review your site’s System Status Report.
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    Looking forward to your response. 🙂

    Best regards.

    Thread Starter jacs2023

    (@jacs2023)

    Hello @doublezed2

    I am not on GitHub.

    However I am attaching the screenshots here of the failed scheduled actions + system report + error at checkout.

    We have already sone conflict tests 3 times so know it is not related to any other plugin etc. We deactivated everything except storefront and woocommerce to be certain and it is a woocommerce payment issue.

    <ul class="woocommerce-error" role="alert"> <li> Invalid or missing payment details. Please ensure the provided payment method is correctly entered. </li> </ul>
    
    
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    https://drive.google.com/file/d/1FmUIi4YB7ucsNh3Uvf–5_JNFmWVnksA/view?usp=sharing

    https://drive.google.com/file/d/1Fs37TM7OwPaPi1M1pYBQ61kYYXY1_40g/view?usp=sharing

    https://drive.google.com/file/d/1FkowWK451HHpiocxMqNUPWl20dYYbbWm/view?usp=sharing

    https://drive.google.com/file/d/1Fa3j4uJCUM3lK1iza0Pgngd6qCMITiTV/view?usp=sharing

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jacs2023

    Thank you for your reply and for providing screenshots.

    After reviewing your site’s System Status Report, I noticed that the WooCommerce database is already updated to the latest 8.7.0 version.

    To further assist you with the Checkout page error, could you share a screenshot of your WooPayments settings? This can often give me more insight into the configuration and any potential misalignment with the update.

    To find the settings, Navigate to WooCommerce → Settings and click on the Payments tab, then click WooPayments.

    Additionally, it would be helpful to know if WooPayments was functioning correctly before the WooCommerce update. Any context about when the error first appeared and whether it coincided with any specific change on your site will be incredibly useful for troubleshooting.

    I look forward to your reply. 🙂

    Best regards.

    Thread Starter jacs2023

    (@jacs2023)

    Hello @doublezed2

    WooPayments stoped working after 20th February. We had one successful purchase on that day and then everything post that was a failed checkout. We had made absolutely no changes to the website at that time or afterwards.

    I have had to roll the website back to 18th February today to see if we can get to a point where it was working. It still is not because it’s updated the woo plugin.

    Here is the screen capture of the payments tab:

    https://drive.google.com/file/d/1GIIFlYJ-ttagbzvK56t07J202PHtDye4/view?usp=sharing

    It would be great if we can resolve this today.

    Thank you.

    Thread Starter jacs2023

    (@jacs2023)

    Hello @doublezed2

    I forgot to give you this critical error information:

    2024-04-03T08:56:03+00:00 Critical Uncaught Error: Failed opening required ‘/home/u929138311/domains/pinkcityliving.com/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-config/src/class-config.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /home/u929138311/domains/pinkcityliving.com/public_html/wp-content/plugins/woocommerce-payments/vendor/jetpack-autoloader/class-php-autoloader.php:90 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-content\/plugins\/woocommerce-payments\/vendor\/jetpack-autoloader\/class-php-autoloader.php”,”line”:90},”backtrace”:[“”,”#0 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-content\/plugins\/woocommerce-payments\/woocommerce-payments.php(76): Automattic\\Jetpack\\Autoloader\\jpc77c6f448183a14790ec1fee9fc3636e\\PHP_Autoloader::load_class()”,”#1 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-includes\/class-wp-hook.php(324): wcpay_jetpack_init()”,”#2 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#3 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#4 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-settings.php(506): do_action()”,”#5 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-config.php(112): require_once(‘\/home\/u92913831…’)”,”#6 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-load.php(50): require_once(‘\/home\/u92913831…’)”,”#7 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/wp-blog-header.php(13): require_once(‘\/home\/u92913831…’)”,”#8 \/home\/u929138311\/domains\/pinkcityliving.com\/public_html\/index.php(17): require(‘\/home\/u92913831…’)”,”#9 {main}”,”thrown”]}

    Thread Starter jacs2023

    (@jacs2023)

    Hello @doublezed2

    and also this:

    2024-04-03T10:16:39+00:00Critical Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class “Freemius” not found in /home/u929138311/domains/pinkcityliving.com/public_html/wp-includes/class-wp-hook.php:324 Additional context

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jacs2023

    Thank you for your reply.

    I have reviewed the screenshot and the error log.
    Since you have already conducted a conflict test multiple times, we can rule out the conflict between plugins or the current theme.

    To capture the error log of WooPayments please enable the Log error messages in the Advanced Settings.

    Then try to make a few purchases so that the Log entries are captured.
    You can find these entries under WooCommerce > System Status > Logs.

    Next, I suggest trying the checkout process in Test Mode.
    This step will clarify if there is any issue with the live settings of the Woopayments extension. For more details and instructions please check this guide.

    Let me know about your findings. 🙂

    Best regards.

    Thread Starter jacs2023

    (@jacs2023)

    Hello @doublezed2

    I have been doing the above for over a week already and am getting the same error message. Sorry but I am constantly being asked to do the same thing.

    I have also played with disabling the 2FA as this is also now an issue:

    2024-04-04T08:07:25+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=wc-settings&tab=checkout&section=woocommerce_payments&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-json/wc/v3/payments/settings?_locale=user’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:07:25+00:00 Info REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset 2024-04-04T08:07:25+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ‘Idempotency-Key’ => ‘8f06a976-c399-433e-8880-3ec72e0d6d64’, ) 2024-04-04T08:07:25+00:00 Info BODY: array ( ‘test_mode’ => false, ‘ruleset_config’ => array ( ), ) 2024-04-04T08:07:25+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, ) 2024-04-04T08:16:09+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=wc-settings&tab=checkout&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-json/wc/v3/payments/settings?_locale=user’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:16:09+00:00 Info REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=0 2024-04-04T08:16:09+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ) 2024-04-04T08:16:10+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, ) 2024-04-04T08:16:10+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=wc-settings&tab=checkout&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-json/wc/v3/payments/settings?_locale=user’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:16:10+00:00 Info REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=0 2024-04-04T08:16:10+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ) 2024-04-04T08:16:10+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, ) 2024-04-04T08:18:00+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=wc-settings&tab=shipping&section=options&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-admin/admin.php?page=wc-status’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:18:00+00:00 Info REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=0 2024-04-04T08:18:00+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ) 2024-04-04T08:18:01+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, ) 2024-04-04T08:18:01+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=wc-settings&tab=shipping&section=options&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-admin/admin.php?page=wc-status’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:18:01+00:00 Info REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=0 2024-04-04T08:18:01+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ) 2024-04-04T08:18:01+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, ) 2024-04-04T08:22:34+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=WFLS&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-admin/admin.php?page=wc-status’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:22:34+00:00 Info REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=0 2024-04-04T08:22:34+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ) 2024-04-04T08:22:34+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, ) 2024-04-04T08:22:34+00:00 Info ENVIRONMENT: array ( ‘WP_User’ => ‘hello’, ‘HTTP_REFERER’ => ‘https://pinkcityliving.com/wp-admin/admin.php?page=WFLS&#8217;, ‘HTTP_USER_AGENT’ => ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.4.1 Safari/605.1.15’, ‘REQUEST_URI’ => ‘/wp-admin/admin.php?page=wc-status’, ‘DOING_AJAX’ => false, ‘DOING_CRON’ => false, ‘WP_CLI’ => false, ) 2024-04-04T08:22:34+00:00 Info REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=0 2024-04-04T08:22:34+00:00 Info HEADERS: array ( ‘Content-Type’ => ‘application/json; charset=utf-8’, ‘User-Agent’ => ‘WooCommerce Payments/7.4.0’, ) 2024-04-04T08:22:34+00:00 Info RESPONSE: array ( ‘wcpay_fraud_ruleset_id’ => 444379, ‘wcpay_account_id’ => 1340270, ‘ruleset_config’ => array ( ), ‘created’ => ‘2024-03-26 10:10:15’, )

    I have also tried the same last week in test mode and get the same error.

    Please outline what else you require as this is taking so long with what seems like no resolution. I am more than happy to provide you with credentials if you wish to view the backend.

    Thanks

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @jacs2023,

    Thanks for sharing additional information. I understand how frustrating it can be when things don’t work as expected, especially when it impacts the functionality of your website.

    However, from the error logs you’ve shared, the issue seems to occur due to file corruption or incorrect file permissions.

    Given the complexity of the issue, I recommend the following steps:

    • Deactivate and delete the WooCommerce and WooPayments, then reinstall them. Please note that deleting the plugin will not erase your settings or data. However, to be safe, make sure to keep a complete backup.
    • If the issue still persists, there might be a deeper issue at the server level. In this case, I recommend contacting your hosting provider. Share the error messages with them and ask if they can assist in identifying any server configuration issues.

    If none of the above steps resolve the issue, we might need to take a closer look at your site. In this case, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @jacs2023,

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

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