Critical Error When Trying to Add New Post

Resolved tomboyni
(@tomboyni)

2 years, 1 month ago

Hi there,

When I try to add a new post to my site I get the following error :

‘There has been a critical error on your website. Please check your site admin email inbox for instructions.’

When I check the email it tells me the following :

Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Photonic Gallery & Lightbox for Flickr, SmugMug, Google Photos & Others.

If I then turn the plugin off it will work fine, and I can add a post. Obviously all of my galleries are missing. When I add the post and reactivate the plugin the galleries reappear and everything seems to be working fine – except I have to turn the plugin off to post more or edit anything?

Thanks in advance.

Viewing 13 replies - 1 through 13 (of 13 total)

Thread Starter tomboyni
(@tomboyni)

2 years, 1 month ago

On reading into this further I think it may be due to the php version. My site says it is running on 5.6.4.0 – however when I go to cpanel it states that the php version is 7.4.

I have emailed the host to see if they can shed any light on the issue.

Thread Starter tomboyni
(@tomboyni)

2 years, 1 month ago

I now have the site running on 7.4.5 and all seems to be back to normal.

Thanks 🙂

Plugin Author Sayontan Sinha
(@sayontan)

2 years, 1 month ago

Any chance you could obtain the error message for me from your host? I had tested the code for 5.6.x, hence I am curious.

ldeschenes
(@ldeschenes)

2 years, 1 month ago

Got same message:

“Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.In this case, WordPress caught an error with one of your plugins, Photonic Gallery & Lightbox for Flickr, SmugMug, Google Photos & Others.”

My site in under PHP 7.3.
The error has been detected at the EXACT time of the upgrade. See page below.

(https://lelaurier.net/wp-admin/update.php?action=update-selected&plugins=import-users-from-csv-with-meta%2Fimport-users-from-csv-with-meta.php%2Csiteorigin-panels%2Fsiteorigin-panels.php%2Cphotonic%2Fphotonic.php%2Cultimate-faqs%2FMain.php&_wpnonce=95eed0b0c5)

My site works fine…

@sayontan Hope this help solving the problem.

Plugin Author Sayontan Sinha
(@sayontan)

2 years, 1 month ago

@ldeschenes,
Sorry, this doesn’t help – are you saying that you have an error, or not? I ask because you are also stating, “My site works fine”.

Also, for PHP 7.3 there should be no errors whatsoever.

What I was asking for is not what WP is providing, rather, I was asking for information from the PHP error logs. Typically that is something your host can provide.

ldeschenes
(@ldeschenes)

2 years, 1 month ago

I am not @tomboyni but an other user having same problem and trying to help YOU.

Yes my site works fine… I am happy.

But I still received the ema from WordPress “Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.In this case, WordPress caught an error with one of your plugins, Photonic Gallery & Lightbox for Flickr, SmugMug, Google Photos & Others.”

This is not normal and it did happen under PHP 7.3 when I upgraded your plugin.

Plugin Author Sayontan Sinha
(@sayontan)

2 years, 1 month ago

I am not @tomboyni but an other user having same problem and trying to help YOU.

Yes, absolutely! I understand that you are not the OP, and thank you for the help!

What I am asking is, for PHP 7.3, do you have an error log that I can see? The WP error is is generic, and absolutely unhelpful. I ask more because I have tested multiple scenarios for PHP 7.0.x, 7.1.x, 7.2.x, 7.3.x and 7.4.x. In fact the live site where you see Photonic now is a 7.2.x site, my test site uses 7.3.5, and @tomboyni has confirmed that it works fine for 7.4.x.

If you can get me an error log for PHP 7.3, that can help me track this down.

ldeschenes
(@ldeschenes)

2 years, 1 month ago

My PHP error log did not have error for months…

Today I have 15 lines like this :
“[11-May-2020 17:09:20 UTC] PHP Warning: Declaration of AMW_Related_Sub_Items_Walker::walk($elements, $max_depth) should be compatible with Walker::walk($elements, $max_depth, …$args) in /home2/lelaurie/public_html/wp-content/plugins/advanced-menu-widget/class-advanced-menu-walker.php on line 332”

This does not look related to your plugin… Coincidence ? Plugin conflict ?

BTW, apart from the WP error email, everything looks OK for me. Maybe it is a bug with that WP new feature ?

Plugin Author Sayontan Sinha
(@sayontan)

2 years, 1 month ago

Hmm… so, if your site is working fine, I would say this was a false alarm. I can see that the latest versions of Photonic scripts are included on your page.

Thread Starter tomboyni
(@tomboyni)

2 years, 1 month ago

Sayontan (@sayontan)
1 day, 1 hour ago
Any chance you could obtain the error message for me from your host? I had tested the code for 5.6.x, hence I am curious.

I’ll do that if you could you point me to the likely location of the error file?

Thanks

Plugin Author Sayontan Sinha
(@sayontan)

2 years, 1 month ago

@tomboyni,
Thanks for checking. I was able to isolate this specific issue and have patched it. I should be able to release a version today.

Thread Starter tomboyni
(@tomboyni)

2 years, 1 month ago

Sayontan (@sayontan)
52 minutes ago
@tomboyni,
Thanks for checking. I was able to isolate this specific issue and have patched it. I should be able to release a version today.

Nice one, thanks for you help, and keep up the great work

Plugin Author Sayontan Sinha
(@sayontan)

2 years, 1 month ago

Version 2.43, released a couple of hours back should fix this for PHP 5.6.x.

Viewing 13 replies - 1 through 13 (of 13 total)

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