Critical error when plugin is activated

  • Resolved starboard

    (@starboard1)


    1 year, 5 months ago

    I’ve just updated my clients site to PHP 7.4, as well as the latest version of the Download Monitor plugin, and latest version of WordPress. It’s using the Enfold theme (from themeforest), but every time we try to edit a page and Download Monitor is activated, we get a critical error.

    I’ve tried enabling debug mode but nothing comes up, and I’ve also checked the error log but nothing there either.

    Anyone else had this issue or have any suggestions? There’s a lot of content in the Download Monitor plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Razvan

    (@raldea89)

    1 year, 5 months ago

    Hello @starboard1 ,

    Sorry to hear this, but we’re here to help. Could you please give some more details about this issue, like : theme version, Download Monitor version, other plugins, WP version?

    Warmly,
    Razvan

    Thread Starter starboard

    (@starboard1)

    1 year, 5 months ago

    Hey Razvan, thanks for the quick reply!

    WP 6.1.1

    Plugins:

    Contact form 7 – 5.6.4
    Contact Form DB – 2.8.32
    Download Monitor – 4.7.3
    Easy Modal – 2.1.0
    Feed them Social – 3.0.2
    Fonts plugin – 3.2.1
    Mailpoet – 4.0.0
    Relevanssi – 4.18.0
    Ubermenu 3 – 3.3
    Ultimate FAQ – 2.1.18
    UpdraftPlus – 1.22.23
    Yoast SEO – 19.10

    Enfold theme – 5.2.1

    I activated a different theme the error went away, so it seems Download Monitor isn’t compatible with Enfold, or visa versa?

    Plugin Author Razvan

    (@raldea89)

    1 year, 5 months ago

    Thank you for the info. Unfortunately Enfold is a premium theme and we don’t have access to it. If it is possible, you can send us a .zip file here so we can test the incompatibility. Please specify the URL of this ticket in the message so we know the situation.

    Warmly,
    Razvan

    Thread Starter starboard

    (@starboard1)

    1 year, 5 months ago

    After a little more investigation, it seems the combination of Download Monitor, Enfold theme, and Gutenberg editor is causing the critical error. We had to install Classic Editor to get it to work.

    Will upload the theme to your link so you can test your end

    Miha

    (@mplusb)

    1 year, 5 months ago

    Thank you!
    We noticed that yesterday you also sent an email with the same issue through our official support email and we will continue the discussion there to avoid duplicate tickets.

    Warmly,
    Mihaela

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Critical error when plugin is activated’ is closed to new replies.