Critical error when editing some products

  • Resolved osositno

    (@osositno)


    2 years, 5 months ago

    Hi
    After the latest updates of Facebook plugin for Woocommerce, we are getting a critical error when editing some of our products in backend.
    None of the information is listed in the product page, nothing in short description or description fields. If we deactivate the Facebook plugin, everything is working.

    Woocommerce Error Log:

    2021-11-04T08:23:14+00:00 CRITICAL Uncaught Error: Call to a member function get_type() on bool in /www/html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-panel.php:20
Stack trace:
#0 www/html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-product-data.php(33): include()
#1 www/html/wp-admin/includes/template.php(1395): WC_Meta_Box_Product_Data::output()
#2 /websites/test.masaga.no/www/html/wp-admin/edit-form-advanced.php(688): do_meta_boxes()
#3 www/html/wp-admin/post.php(206): require('/websites/test....')
#4 {main}
  thrown i /www/html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-panel.php på linje 20

    This has happened after the recent updates of the Facebook plugin.
    Regards
    ososit

    • This topic was modified 2 years, 5 months ago by osositno.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
1 2
  • Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    I reverted to version 2.6.5, and it’s working again.
    – ososit

    Plugin Support Bartosz B. a11n

    (@bartoszbudzanowski)

    2 years, 5 months ago

    Hi @osositno,

    Could you explain what exactly you have been doing when the error happened? We would like to reproduce the problem.

    Have you experienced the problem on 2.6.6 or 2.6.7 version?

    Best Regards,
    Bartosz

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    2 years, 5 months ago

    Hi @osositno,

    We have not heard from you in a while so I’m marking this thread as resolved. If you do have more trouble with this, please open up a new topic and we’ll be happy to help you out.

    Cheers

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    Hi
    The only thing we did was to edit some of our products in Woocommerce. Both the description section and many other sections underneath the product editor, did not show at all. The problem was both in 2.6.6. and 2.6.7, so we had to revert to version 2.6.5. The issue is not there.
    Sorry for the late response.
    Regards
    ososit

    • This reply was modified 2 years, 5 months ago by osositno.
    Plugin Support Brad P. a11n

    (@snaacks)

    2 years, 5 months ago

    Hi @osositno

    Thanks for getting back to us about this issue and letting us know you had the issue in both 2.6.6 as well as 2.6.7 we appreciate it.

    When you say you were editing your products can you give us an idea of what you were trying to do? Was a specific behavior like you were going through to add a specific attribute, or change a price, etc. or was it more just generally creating and managing products?

    I’d also like to get a look at what’s running in tandem with the Facebook for WooCommerce plugin here, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    I tried to send an email with enclosed pictures, but it’s a noreply address.
    Here are the system status report:

    
### WordPress Environment ###

WordPress address (URL): https://masaga.no
Site address (URL): https://masaga.no
WC Version: 5.9.0
REST API Version: ✔ 5.9.0
WC Blocks Version: ✔ 6.1.0
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.8.0
Log Directory Writable: ✔
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: nb_NO
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.0.2n

SUHOSIN Installed: –
MySQL Version: 5.7.36-0ubuntu0.18.04.1
Max Upload Size: 8 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Serveren din har ikke SoapClient-klassen aktivert. Noen gatewayutvidelser som bruker SOAP vil kanskje ikke fungere som forventet.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: maswp_
Total database størrelse: 261.06MB
Database data størrelse: 216.09MB
Database indeks størrelse: 44.97MB
maswp_woocommerce_sessions: Data: 2.02MB + indeks: 0.05MB + motor InnoDB
maswp_woocommerce_api_keys: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
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maswp_woocommerce_downloadable_product_permissions: Data: 0.02MB + indeks: 0.06MB + motor InnoDB
maswp_woocommerce_order_items: Data: 1.52MB + indeks: 0.31MB + motor InnoDB
maswp_woocommerce_order_itemmeta: Data: 6.52MB + indeks: 6.03MB + motor InnoDB
maswp_woocommerce_tax_rates: Data: 0.02MB + indeks: 0.06MB + motor InnoDB
maswp_woocommerce_tax_rate_locations: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_woocommerce_shipping_zones: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_woocommerce_shipping_zone_locations: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_woocommerce_shipping_zone_methods: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_woocommerce_payment_tokens: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
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maswp_acym_user_has_field: Data: 0.02MB + indeks: 0.06MB + motor InnoDB
maswp_acym_user_has_list: Data: 0.05MB + indeks: 0.13MB + motor InnoDB
maswp_acym_user_stat: Data: 1.50MB + indeks: 0.14MB + motor InnoDB
maswp_adtribes_my_conversions: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_atum_bom_reserved_stock: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_atum_linked_boms: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_atum_order_boms: Data: 0.05MB + indeks: 0.03MB + motor InnoDB
maswp_atum_order_itemmeta: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_atum_order_items: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_atum_product_data: Data: 0.05MB + indeks: 0.13MB + motor InnoDB
maswp_b2s_posts: Data: 0.02MB + indeks: 0.14MB + motor InnoDB
maswp_b2s_posts_drafts: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_b2s_posts_favorites: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_b2s_posts_network_details: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_b2s_posts_sched_details: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_b2s_user: Data: 0.02MB + indeks: 0.05MB + motor InnoDB
maswp_b2s_user_contact: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_b2s_user_network_settings: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_cmap_endpoints: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_commentmeta: Data: 1.27MB + indeks: 0.33MB + motor InnoDB
maswp_comments: Data: 5.17MB + indeks: 6.59MB + motor InnoDB
maswp_email_log: Data: 102.03MB + indeks: 0.00MB + motor InnoDB
maswp_ewwwio_images: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_ewwwio_queue: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_fb3d_pages: Data: 0.02MB + indeks: 0.05MB + motor InnoDB
maswp_feedmanager_channel: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_feedmanager_country: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_feedmanager_feed_status: Data: 0.02MB + indeks: 0.34MB + motor InnoDB
maswp_feedmanager_field_categories: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_feedmanager_product_feed: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_feedmanager_product_feedmeta: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_feedmanager_source: Data: 0.02MB + indeks: 0.34MB + motor InnoDB
maswp_groups_capability: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_groups_group: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_groups_group_capability: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_groups_user_capability: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_groups_user_group: Data: 0.08MB + indeks: 0.08MB + motor InnoDB
maswp_hplugin_root: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_links: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_mobileassistant_accounts: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_mobileassistant_devices: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_mobileassistant_failed_login: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_mobileassistant_push_settings: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_mobileassistant_session_keys: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_mobileassistant_users: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_options: Data: 13.14MB + indeks: 0.25MB + motor InnoDB
maswp_postmeta: Data: 47.55MB + indeks: 14.95MB + motor InnoDB
maswp_posts: Data: 14.31MB + indeks: 2.55MB + motor InnoDB
maswp_pum_subscribers: Data: 0.02MB + indeks: 0.06MB + motor InnoDB
maswp_redirection_404: Data: 1.02MB + indeks: 0.08MB + motor InnoDB
maswp_redirection_groups: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_redirection_items: Data: 0.14MB + indeks: 0.16MB + motor InnoDB
maswp_redirection_logs: Data: 0.02MB + indeks: 0.05MB + motor InnoDB
maswp_say_what_strings: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_termmeta: Data: 0.05MB + indeks: 0.03MB + motor InnoDB
maswp_terms: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_term_relationships: Data: 0.08MB + indeks: 0.05MB + motor InnoDB
maswp_term_taxonomy: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_usermeta: Data: 3.52MB + indeks: 5.03MB + motor InnoDB
maswp_users: Data: 0.20MB + indeks: 0.20MB + motor InnoDB
maswp_wc_admin_notes: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wc_admin_note_actions: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_wc_category_lookup: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wc_customer_lookup: Data: 0.28MB + indeks: 0.23MB + motor InnoDB
maswp_wc_download_log: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_wc_order_coupon_lookup: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_wc_order_product_lookup: Data: 1.52MB + indeks: 1.30MB + motor InnoDB
maswp_wc_order_stats: Data: 0.34MB + indeks: 0.31MB + motor InnoDB
maswp_wc_order_tax_lookup: Data: 0.23MB + indeks: 0.22MB + motor InnoDB
maswp_wc_product_meta_lookup: Data: 0.06MB + indeks: 0.09MB + motor InnoDB
maswp_wc_reserved_stock: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wc_tax_rate_classes: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_wc_webhooks: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_wmfo_logs: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wpforms_tasks_meta: Data: 0.11MB + indeks: 0.00MB + motor InnoDB
maswp_wpgdprc_access_requests: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wpgdprc_consents: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wpgdprc_delete_requests: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wpgdprc_log: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_chat_msgs: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_chat_ratings: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_chat_sessions: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_chat_triggers: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_custom_fields: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_departments: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_offline_messages: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_roi_conversions: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_roi_goals: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wplc_webhooks: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wpmailsmtp_debug_events: Data: 0.05MB + indeks: 0.00MB + motor InnoDB
maswp_wpmailsmtp_tasks_meta: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wpns_backup_report: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_wrd_discounts: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_wrd_sent_coupons: Data: 0.02MB + indeks: 0.05MB + motor InnoDB
maswp_xoo_wl_list: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_xoo_wl_list_meta: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_yith_wcaf_affiliates: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcaf_clicks: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcaf_commissions: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcaf_commission_notes: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcaf_payments: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcaf_payment_commission: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcaf_payment_notes: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
maswp_yith_wcwl: Data: 1.03MB + indeks: 0.02MB + motor InnoDB
maswp_yith_wcwl_lists: Data: 1.03MB + indeks: 0.31MB + motor InnoDB
maswp_yoast_indexable: Data: 2.52MB + indeks: 0.77MB + motor InnoDB
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maswp_yoast_migrations: Data: 0.02MB + indeks: 0.02MB + motor InnoDB
maswp_yoast_primary_term: Data: 0.02MB + indeks: 0.03MB + motor InnoDB
maswp_yoast_prominent_words: Data: 0.14MB + indeks: 0.23MB + motor InnoDB
maswp_yoast_seo_links: Data: 0.16MB + indeks: 0.09MB + motor InnoDB
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wp_ultimate_csv_importer_log_values: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
wp_ultimate_csv_importer_manageshortcodes: Data: 0.02MB + indeks: 0.00MB + motor InnoDB
wp_ultimate_csv_importer_shortcodes_statusrel: Data: 0.02MB + indeks: 0.00MB + motor InnoDB

### Post Type Counts ###

3d-flip-book: 1
attachment: 1370
atum_supplier: 3
br_product_tab: 1
custom_css: 1
customize_changeset: 11
elementor_library: 2
mailbox_label: 371
nav_menu_item: 23
oembed_cache: 21
page: 21
popup: 1
popup_theme: 8
post: 27
postman_sent_mail: 14
product: 218
product_enquiry: 2
product_variation: 51
product-feed: 2
revision: 1304
shop_coupon: 127
shop_order: 6348
shop_order_refund: 38
vc_grid_item: 1
viwec_template: 14
wc_eatt_files: 1
wcps: 1
wp_block: 1
wpforms: 2
yith_price_rule: 3
ywrfd-discount: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

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WPForms Lite: av WPForms – 1.7.1.1
Yoast SEO: WooCommerce: av Team Yoast – 14.4
Custom Product Tabs for WooCommerce: av YIKES
Inc. – 1.7.7

YITH Easy Login & Register Popup For WooCommerce: av YITH – 1.10.0
YITH WooCommerce Brands Add-on: av YITH – 1.8.0
YITH WooCommerce Quick View Premium: av YITH – 1.10.0
YITH WooCommerce Review For Discounts Premium: av YITH – 1.7.0
YITH WooCommerce Role Based Prices Premium: av YITH – 1.6.0
YITH WooCommerce Wishlist: av YITH – 3.3.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: av  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: NOK (kr)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
product part (product-part)
raw material (raw-material)
simple (simple)
variable (variable)
variable product part (variable-product-part)
variable raw material (variable-raw-material)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Butikkbase: #12816 - /butikk/
Handlekurv: #140 - /handlekurv/
Til kassen: #143 - /kasse/
Min konto: ❌ Siden inneholder ikke [woocommerce_my_account] kortkoden.
Vilkår og betingelser: #4253 - /vilkar-og-betingelser/

### Theme ###

Name: Shopkeeper Child
Version: 2.7.2.1553376167
Author URL: https://www.getbowtied.com/
Child Theme: ✔
Parent Theme Name: Shopkeeper
Parent Theme Version: 2.9.47
Parent Theme Author URL: https://www.getbowtied.com/
WooCommerce Support: ✔

### Templates ###

Overrides: shopkeeper/woocommerce/archive-product.php
shopkeeper/woocommerce/checkout/form-coupon.php
shopkeeper/woocommerce/checkout/form-login.php
shopkeeper/woocommerce/content-product.php
shopkeeper/woocommerce/content-single-product.php
shopkeeper/woocommerce/global/quantity-input.php
shopkeeper/woocommerce/global/sidebar.php
shopkeeper/woocommerce/global/wrapper-end.php
shopkeeper/woocommerce/global/wrapper-start.php
shopkeeper-child/woocommerce/myaccount/form-edit-account.php
shopkeeper/woocommerce/myaccount/form-login.php
shopkeeper/woocommerce/single-product/add-to-cart/simple.php
shopkeeper/woocommerce/single-product/product-image.php
shopkeeper/woocommerce/single-product/product-thumbnails.php
shopkeeper/woocommerce/single-product/tabs/tabs.php
shopkeeper/woocommerce/single-product.php

### Klarna Checkout Request Log ###

2021-11-16 11:37:53: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-11-16 11:37:10: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-11-16 11:36:55: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-11-14 16:03:22: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-11-13 20:44:14: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-11-10 08:33:35: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-11-10 08:33:01: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-10-30 08:49:10: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-10-19 21:38:48: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-10-17 08:05:07: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-10-15 18:05:07: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-10-02 09:45:07: KCO update order
Response code: 
Response message: 
Correlation ID:

2021-09-15 11:25:03: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-09-05 14:09:23: KCO get order
Response code: 404
Response message: 
Correlation ID:

2021-09-05 14:08:09: KCO get order
Response code: 404
Response message: 
Correlation ID:

### Action Scheduler ###

Fullført: 2 122
Oldest: 2021-10-17 12:21:53 +0200
Newest: 2021-11-16 22:55:05 +0100

Mislykket: 2
Oldest: –
Newest: –

På vent: 8
Oldest: 2021-11-17 00:19:34 +0100
Newest: 2021-11-19 22:20:58 +0100

### Status report information ###

Generated at: 2021-11-16 22:58:11 +01:00
    Plugin Support Brad P. a11n

    (@snaacks)

    2 years, 5 months ago

    Hi @osositno

    Thanks for the status report and letting us get a look at what’s running on the site.

    Before we go any further have you been able to perform a full conflict test to see if you encounter the issue when just WooCommerce and Facebook for WooCommerce are enabled? If not this is the first thing I’d suggest doing:

    Temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce and Facebook for WooCommerce. Then test to see if the issue is resolved by editing your products.

    To figure out which plugin is causing the problem – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Please let us know how that goes.

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    Hi
    Sorry, cannot do that. This is a live shopping site, and with christimas shoppers active. Any other way we can figure out what the issue is?

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    Any way i can enclose any pictures? So you can see for yourselves what it looks like?

    Plugin Support neilmccreadie a11n

    (@neilmccreadie)

    2 years, 5 months ago

    Hi there,

    Sorry, cannot do that. This is a live shopping site, and with christimas shoppers active. Any other way we can figure out what the issue is?

    If you are not able to perform a conflict test on the live site, I’d suggest setting up a Staging Site, either via your hosting provider or by using a plugin such as https://wordpress.org/plugins/wp-staging/

    Any way i can enclose any pictures? So you can see for yourselves what it looks like?

    Yes, you can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    https://snipboard.io/Xcd8NA.jpg

    • This reply was modified 2 years, 5 months ago by osositno.
    Rashed Ripon (a11n)

    (@rur165)

    2 years, 5 months ago

    Hello @osositno ,

    Thanks for the screenshot. It’s indeed unusual. Did you get a chance to test this in the staging site as Neil mentioned earlier?

    Another option is to use the Health Check plugin and enable troubleshooting mode without affecting how your site works for the customers: https://wordpress.org/plugins/health-check/

    Let us know if you continue to have the problem when you have only WooCommerce and Facebook For WooCommerce as the active plugin and Storefront as your default theme.

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    Hi. Have not testet the health check yet.
    Have this installed from before. The thing i’m wondering why you are not asking yourselves what has changed with your plugin since version 2.6.5 that could result in incompatibility with other plugins. Woocommerse, and facebook for Woocommerce with Storefront as default theme? If that works, is the issue here with some of our other plugins we use, or is the issue actually with changes you have done since 2.6.5?
    I could check what you are asking, but i’m not sure what that will result in. That i have to contact another plugin developer, so that their plugin can work together with yours?
    I have already been through this process with another case i had with Facebook for Woocommerce developers. https://wordpress.org/support/topic/prices-changes-in-facebook-shop-after-yith-role-based-users-has-completed-an-ord/#post-14770011
    That got me nowwhere. Ant that issue has not been resolved either.
    Are you sure that the issue is not with Facebook for Woocommerce version 2.6.6. and 2.6.7? Since the issue appeared when your plugin was updated, and not before.

    I really don’t want to be a stuck in the middle here.
    Regards
    osositno

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    2 years, 5 months ago

    Hey again!

    he thing i’m wondering why you are not asking yourselves what has changed with your plugin since version 2.6.5 that could result in incompatibility with other plugins.

    If there is an issue with our plugin causing issues, then that might be something we can look into. It’s pretty impossible for us to test the plugin with every single possible combination of servers, WordPress, plugins, and themes that might be on a WordPress site.

    Narrowing it down can help either us or other developers try to get it working.

    Thread Starter osositno

    (@osositno)

    2 years, 5 months ago

    Hi

    I think i have figured out the problem
    We have a plugin called “Insert Pages” by Paul Ryan. All of the products that had this issue, had a insert page parameter on the bottom in the body.
    REF:
    Like: [insert page=’generelle-forsiktighetsregler-ved-bruk-av-eteriske-oljer’ display=’content’]
    This will insert a page in the prouduct view, that we reuse in over 60 products. It’s just a “general warning page”.

    When i remove the line, when Facebook for Woocommerce is disable, activate the plugin again, then the product Editor is working perfectly.

    I guess i have to contact the author Paul Ryan then? Or are there anything with your plugin that can explain why this has happened since versjon 2.6.5?

    Regards
    ososit

Viewing 15 replies - 1 through 15 (of 16 total)
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  • The topic ‘Critical error when editing some products’ is closed to new replies.