Support » Plugin: Visualizer: Tables and Charts Manager for WordPress » Critical error when creating new chart

  • Resolved wslizgiem

    (@wslizgiem)


    Hello, I am not really sure how long this has been the problem, I can only guess its been since WordPress 5.0 rollout but I cannot edit oraz create new charts.

    When trying to do so, I get an error which says:
    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    No more details. Just this message. Charts are displayed okay on the site, editing and creating new ones is what doesnt work. I tried reinstalling, deleting all other plugins, nothing worked. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • the problem was the neve theme, rollback your theme and would be ready to go,

    found my problem, it was the theme, log error:

    [09-Nov-2020 15:46:38 UTC] PHP Fatal error: Uncaught Error: Call to a member function is_block_editor() on null in /home/u896657796/domains/i3invest.tech/public_html/wp-content/themes/neve/inc/admin/metabox/manager.php:165
    Stack trace:
    #0 /home/u896657796/domains/i3invest.tech/public_html/wp-content/themes/neve/inc/admin/metabox/manager.php(222): Neve\Admin\Metabox\Manager->is_gutenberg_active()
    #1 /home/u896657796/domains/i3invest.tech/public_html/wp-includes/class-wp-hook.php(287): Neve\Admin\Metabox\Manager->enqueue(‘media-upload-po…’)
    #2 /home/u896657796/domains/i3invest.tech/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #3 /home/u896657796/domains/i3invest.tech/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home/u896657796/domains/i3invest.tech/public_html/wp-admin/includes/media.php(538): do_action(‘admin_enqueue_s…’, ‘media-upload-po…’)
    #5 /home/u896657796/domains/i3invest.tech/public_html/wp-content/plugins/visualizer/classes/Visualizer/Module/Chart.php(826): wp_iframe(Array)
    # in /home/u896657796/domains/i3invest.tech/public_html/wp-content/themes/neve/inc/admin/metabox/manager.php on line 165

    Thread Starter wslizgiem

    (@wslizgiem)

    Thanks for the answer. Neve is the theme I am using as well.

    Thanks again.

    Plugin Support Vytis

    (@bvytis)

    Hi @wslizgiem,

    Thank you for reporting this!

    It’s already registered as an issue to developers of the Neve theme and we hope to have a fix released with the next update of the Neve theme.

    cc @jlarisch

    Plugin Author Themeisle

    (@themeisle)

    @wslizgiem @jlarisch,

    A new update of Neve theme was released, please update the theme and let us know whether the issue is solved.

    Thank you!

    Thread Starter wslizgiem

    (@wslizgiem)

    I confirm I can edit charts but found another problem – whenever the string has special chart in it (Ü,ł,ó,ż), the data is not being saved.

    Can u confirm it works for you?

    Plugin Support Vytis

    (@bvytis)

    Hi @wslizgiem,

    It’s better to register a new thread if you encountered another issue and not to report that issue on the same thread. Thank you!

    Regarding your question – I tried to add the mentioned characters to the table and they are rendered fine on my end: https://prnt.sc/w2ol40

Viewing 7 replies - 1 through 7 (of 7 total)
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