Title: Critical Error – Settings
Last modified: March 25, 2021

---

# Critical Error – Settings

 *  Resolved [ivioagency](https://wordpress.org/support/users/ivioagency/)
 * (@ivioagency)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/critical-error-settings/)
 * Hello,
 * I cannot access the settings page in the WP backend as I’m receiving the “There
   has been a critical error on this website. Please check your site admin email
   inbox for instructions.” error message.
 * The plugin is updated to the latest version and the WP version is 5.3.2. PHP 
   version is 7.0.19.
 * Steps I’ve made to troubleshoot:
    – Deactivated all plugins – update WP version
   to latest – Delete & reinstall plugin – Tried two different user admin accounts&
   made sure they were selected as an agent on the user page – Switched to TwentyTwenty
   theme – Works on another site on the same server – No error in console other 
   than 500 error
 * All other features seem to work correctly, I can access the other pages and use
   the chat.
 * Any guidance would be appreciated! Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-settings%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/critical-error-settings/#post-14237473)
 * Hi [@ivioagency](https://wordpress.org/support/users/ivioagency/) ,
    may you 
   check your php log files and provide us the error produced by that? If you received
   an email on admin’s email it also contains the error.

Viewing 1 replies (of 1 total)

The topic ‘Critical Error – Settings’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/critical-error-settings/#post-14237473)
 * Status: resolved