Critical error – plugin broken after 5.4?

  • Resolved healthyronin

    (@healthyronin)


    4 years ago

    Hi there, I’d really appreciate some help with my shortcodes plugin. Shortly following the recent WordPress 5.4 update, shortcuts have not been displaying properly on my side and have been affecting the functionality and overall visitor experience.

    WordPress reached out to me via an email and through notification on my dashboard to say that there has been a critical error with my site which is preventing it from running properly. They identified this as the shortcodes plugin and after speaking to my website admin, the recommendation was to contact the plug-in creator. As this isn’t directly possible because I do not use the premium version, getting some help here would be helpful.

    This error also seemed to correlate with me not being able to access my WordPress dashboard properly and having to use a recovery mode. Therefore, it seems that this could be an issue which is affecting my overall site and not just a plug-in itself. At the same time, a possibly related issue that has been occurring is when I try to edit pages which use the shortcode plugin’s features (such as a post carousel) in the block editor, as attempting to do so leads to critical error message from WordPress on an otherwise blank page.

    I have tried deactivating and reactivating the plug-in, the fix doesn’t seem to be there. If anyone knows how I can solve this, I would be grateful for your advice, as I really cannot afford my website so not be working properly right now! Thanks in advance,

    Kind regards,
    James

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter healthyronin

    (@healthyronin)

    4 years ago

    The plugin shows this error when deactivated or when it tries to load in WP:
    ‘A comprehensive collection of visual components for WordPress
    Version 5.8.0 | By Vladimir Anokhin | View details

    This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 201 of the file /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/shortcodes/carousel.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/shortcodes/carousel.php:201 Stack trace: #0 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-includes/shortcodes.php(343): su_shortcode_carousel(Array, ”, ‘su_carousel’) #1 [internal function]: do_shortcode_tag(Array) #2 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-includes/shortcodes.php(218): preg_replace_callback(‘/\\[(\\[?)(wd_hus…’, ‘do_shortcode_ta…’, ‘[wd_hustle id=”…’) #3 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-includes/class-wp-hook.php(287): do_shortcode(‘[wd_hustle id=”…’) #4 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘[wd_hustle id=”…’, Array) #5 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/wordpress-seo/admin/links/class-link-watcher.php(140): apply_filters(‘the_content’, ‘

    Thank you for creating with WordPress.

    Version 5.4
    ‘

    Plugin Author Vova

    (@gn_themes)

    4 years ago

    Hi James,

    check this thread:

    https://wordpress.org/support/topic/critical-uncaught-exception-since-wp-5-4-update/#post-12645328

    Thread Starter healthyronin

    (@healthyronin)

    4 years ago

    Thanks for the response Vladimir! I’ll contact my site host and see what can be done. Looking forward to the next update. 🙂

    Thread Starter healthyronin

    (@healthyronin)

    4 years ago

    The error wasn’t fixed by this… My site now encounters critical errors on all pages and in WordPress. I can’t access it.

    Thread Starter healthyronin

    (@healthyronin)

    4 years ago

    As a result, I’ve had to contact my website host (admin) in order to have the plugin deactivated. This is the only way my site will function. Please let me know if there is any intended fix for this error in the upcoming update, as I wouldn’t like to stop using your great Shortcodes plugin, but may have to otherwise… Thanks in advance.

    James

    Plugin Author Vova

    (@gn_themes)

    4 years ago

    Hi James,

    sorry about that. I’m going to release a new version today. It should fix the issue. Please keep me informed.

    Thank you.

    Thread Starter healthyronin

    (@healthyronin)

    4 years ago

    Thanks for the response. For some reason I cannot install the update. WordPress displays this: “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”

    Additionally there is an error box:
    “https://raw.githubusercontent.com/vanokhin/shortcodes-ultimate/master/includes/functions-galleries.php Resolving raw.githubusercontent.com (raw.githubusercontent.com)… 151.101.248.133 Connecting to raw.githubusercontent.com (raw.githubusercontent.com)|151.101.248.133|:443… connected. HTTP request sent, awaiting response… 200 OK Length: 8317 (8.1K) [text/plain] Saving to: ‘functions-galleries.php.1’ 0K …….. 100% 77.0M=0s 2020-04-12 19:03:57 (77.0 MB/s) – ‘functions-galleries.php.1’ saved [8317/8317] Fatal error: Uncaught Error: Call to undefined function su_get_image_sizes() in /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/shortcodes/image-carousel.php:174 Stack trace: #0 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/shortcodes/0-all.php(45): require_once() #1 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/class-shortcodes-ultimate.php(186): require_once(‘/var/www/volume…’) #2 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/class-shortcodes-ultimate.php(116): Shortcodes_Ultimate->load_dependencies() #3 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/shortcodes-ultimate.php(52): Shortcodes_Ultimate->__construct(‘/var/www/volume…’, ‘5.8.0’, ‘shortcodes-ulti…’) #4 /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes- in /var/www/volumes/xvdf/vhosts/healthyronin.com/httpdocs/wp-content/plugins/shortcodes-ultimate/includes/shortcodes/image-carousel.php on line 174 ”

    Should I perhaps try to reinstall the plugin?

    Plugin Author Vova

    (@gn_themes)

    4 years ago

    Hi James,

    just remove the plugin folder through FTP and install it again from within the dashboard.

    Thread Starter healthyronin

    (@healthyronin)

    4 years ago

    I’m not too sure about how to do that so I just reinstalled it. Update seems to have fixed the problem! Thanks a lot Vladimir. 🙂

    Plugin Author Vova

    (@gn_themes)

    4 years ago

    That’s great!

Viewing 10 replies - 1 through 10 (of 10 total)
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