Critical error on your site After EWWW plugin update

Resolved healthgym
(@healthgym)

2 years, 1 month ago

Hello,

Today’s update of the EWWW plugin failed and generated a critical error on my site.

The message, with WP debug mode on, is as follows:

Warning: require_once(/home/u757540162/domains/healthgym.net/public_html/wp-content/plugins/ewww-image-optimizer/classes/class-eio-base.php): failed to open stream: No such file or directory in /home/u757540162/domains/healthgym.net/public_html/wp-content/plugins/ewww-image-optimizer/ewww-image-optimizer.php on line 105

Fatal error: require_once(): Failed opening required '/home/u757540162/domains/healthgym.net/public_html/wp-content/plugins/ewww-image-optimizer/classes/class-eio-base.php' (include_path='.:/opt/alt/php74/usr/share/pear') in /home/u757540162/domains/healthgym.net/public_html/wp-content/plugins/ewww-image-optimizer/ewww-image-optimizer.php on line 105

There is a critical error on your site.

How do I solve this problem?

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Author nosilver4u
(@nosilver4u)

2 years, 1 month ago

If it’s missing that file, it’s a failed upgrade. You should delete it and reinstall.
Thread Starter healthgym
(@healthgym)

2 years, 1 month ago
@nosilver4u

Hi,

I managed to solve the problem myself yesterday.

I downloaded the files from the site, and analyzed the file ewww-image-optimizer.php

I found the line that was being accused in debug mode (line 105 in updated version, or line 111 in the previous version):

require_once( EWWW_IMAGE_OPTIMIZER_PLUGIN_PATH . 'classes/class-eio-base.php' );

I also compared: The folder of the updated Ewww plugin VS. The plugin folder, of the last backup made on the site.

I noticed that the update did not download/installed the “Classes” folder.

So I copied the classes folder from the backup folder, and pasted it into the Ewww-image-optimizer folder on the server:

...\wp-content\plugins\ewww-image-optimizer

And I resubmit the updated file ewww-image-optimizer.php to the server.

With this done, the critical error message disappeared, and the site returned to work and the admin panel become accessible and manageable.
- This reply was modified 2 years, 1 month ago by healthgym.
deputy963
(@deputy963)

2 years ago

Same problem here. I even renamed the initial folder and reinstalled from the repo with the same error. I’ll wait for a fix from the author.

ajohnclark
(@ajohnclark)

2 years ago

2.6.1 caused this for me. I deleted, re-added. No dice. I tried https://downloads.wordpress.org/plugin/ewww-image-optimizer.5.5.0.zip and no dice. Currently removed.

“PHP message: PHP Fatal error: Uncaught Error: Call to undefined function add_query_var() in /wp-content/plugins/ewww-image-optimizer/common.php:1939”

Plugin Author nosilver4u
(@nosilver4u)

2 years ago

@deputy963 and @ajohnclark that is not the same error as the OP.
The error you are running into is this one: https://github.com/nosilver4u/ewww-image-optimizer/issues/190
Will have a fix out shortly.

ajohnclark
(@ajohnclark)

2 years ago

Thank you, sorry for wrong post, I saw last post was a few minutes ago.
dajanas
(@dajanas)

2 years ago
Same big problem here! I updated the plugin and since then I am not able to do anything anymore in the admin area of my site. I am running my site since over 5 years and something like that never happened before. The debug.log file tells me that EWWW Image Optimizer is the problem. And yes, I updated my plugins (EWWW included) sucessfully like with any other update – no interruption or anything. Sorry, but something like that should never ever happen!!! Why has this not been fully tested before sending out such an „update“?!
- This reply was modified 2 years ago by dajanas.
dajanas
(@dajanas)

2 years ago

Renaming the plugin folder or replacing the content with a previous version does not help. Has the little plugin now actually broken my website!??

dajanas
(@dajanas)

2 years ago

I found a solution and now updated to the newest version, which fixed the bug. But something like this should never ever happen again. Really.
Plugin Author nosilver4u
(@nosilver4u)

2 years ago
@dajanas You are right, that should not happen, but it did, and I apologize for that. I’d like to say it will never happen again, but I’m still human and not perfect 🙂

What you CAN be assured of is that we will take swift action to fix any such error, as we have done in the past, and did in this case, with a fix the same day the problem was discovered.
- This reply was modified 2 years ago by nosilver4u.
dajanas
(@dajanas)

2 years ago

@nosilver4u But you haven’t published any instructions on HOW to install this update. Because of the error it was impossible to use the admin area at all. On EVERY page came the critical error. So you couldn’t just install an update, because there were no way to even check for updates!

Not all WordPress users are programmers or skilled computer professionals. Many of them would have been completely lost. I just tried to change the name of the plugin folder and I was lucky, because so I could use the admin area again and install the update. Very few users would have thought that a) EWWW Image Optimizer is the cause of the problem (there was not any note about that, you would have to check for a debug.log file and so on) and b) that I should rename the folder to look for an update.

There was no tutorial from you. And that just must not happen if your plugin crashes a complete WordPress page. You should check it 5 times, 10 times, 50 times before releasing such an update. I have been using WordPress for many years and have NEVER experienced anything like it.

Plugin Author nosilver4u
(@nosilver4u)

2 years ago

@dajanas Please stop, you’ve already violated forum etiquette by posting on a closed thread that was for an entirely different issue. If you want a response to any of your concerns, go start your own thread and be civil.