Support » Fixing WordPress » Critical Error on Website – no email sent for instructions

  • Resolved mbrannam

    (@mbrannam)


    I was updating my plugins and received the following, “There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress.”

    I have not received instructions in my admin email inbox. Please help because I can no longer log in to my website nor can other view my website.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    oluwatoyinspeakslife

    (@oluwatoyinspeakslife)

    Hi! follow the instructions in this youtube video to gain access back into your :https://www.youtube.com/watch?v=HjtHYvtxrUM&feature=youtu.be

    1)Type this into your browser : http://www.michellebrannam.com/cpanel
    2) It will take yu to your control panel hosting your website
    3) Enter your control panel username and password
    4) In your dashboard,look for file manager
    5) Then, look for WP-Content folder,and inside the folder look for the pluggins folder,inside pluggin folder,look for the pluggin that caused the error that wordpress notified you caused the fatal error
    6) Lastly, delete the folder of the pluggin and look for another one that wont crash your site.
    7) You can always follow this steps when you cant get access to your WordPress dashboard
    Reload your website after all this steps. It will be up!

    That helped me

    Thread Starter mbrannam

    (@mbrannam)

    Thank you oluwatoyinspeakslife! I was able to go into my hosting siting since I was unable to pull up my control panel. I found the pluggins folder and found the plugin that crashed my site. I am back in business again. Thank you again.

Viewing 3 replies - 1 through 3 (of 3 total)
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