critical error on website. No e-mail received no recovery link

  • ilsapotter

    (@ilsapotter)


    3 years, 7 months ago

    HI,

    Yesterday the site was working fine when I finished.
    This morning this message was on screen when I tried to log in as admin:

    “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    No email received from wordpress.org.

    Please advice.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    3 years, 7 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter ilsapotter

    (@ilsapotter)

    3 years, 7 months ago

    Thank you so much for the instructions.

    I asked my host for instructions how to enter the wp-content in DirectAdmin via File manager-domains-public html-wp-content and I was able to rename the plugin file into plugin.hold and accessed the website via wp-admin/plugins.php.
    I deleted one plugin in wordpress that was causing the issue, renamed the plugin file in DirectAdmin (host) to the original file: plugins.

    Now everything is up and running:)

    Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘critical error on website. No e-mail received no recovery link’ is closed to new replies.