Critical error on the website after new update

  • Resolved quickweblk

    (@quickweblk)


    1 year, 7 months ago

    I updated the plugin this morning, the latest update. It started to redirect to 404 page. I couldn’t access the dashboard. So i manually disbaled from file manager. After that i can access the dashboard.

    Please fix this issue or provide support asap.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support David G

    (@gravid7)

    1 year, 7 months ago

    Hi @quickweblk,

    Could you please export your settings and share that with us so that we could replicate the above at our end?

    Plugin Author ronyp

    (@ronyp)

    1 year, 7 months ago

    Hello @quickweblk,

    My sincere apologies for the above. If you are using PHP < 7.3 and facing the below fatal error you could solve that using replacing the attached file.

    Error: Parse error: syntax error, unexpected ‘)’ in /var/www/html/YOUR_DOMAIN/public_html/wp-content/plugins/woocommerce-jetpack/includes/class-wcj-checkout-files-upload.php on line 435

    File path: wp-content/plugins/woocommerce-jetpack/includes/class-wcj-checkout-files-upload.php

    Source: https://storage.booster.io/Critical-Errors/class-wcj-checkout-files-upload.zip

    Kind Regards,
    RonyP – Support Team

    Plugin Author ronyp

    (@ronyp)

    1 year, 7 months ago

    Hello @quickweblk,

    If you are not facing the above type of error please share more details. Also please export and share configurations if possible so that we can replicate the issue at our end.
    Please let me know the WordPress, Woocommerce, and PHP versions of your hosting server.

    Kind Regards,
    RonyP – Support Team

    Thread Starter quickweblk

    (@quickweblk)

    1 year, 7 months ago

    https://we.tl/t-rxhIQsd2hc (download the configuration added in we transfer link)

    It was working well. And then the new update came. I updated and it redirected to 404 page. I couldn’t view the dashboard or anything. So after that, I changed the folder name via the file manager of that plugin.

    I deleted the plugin’s latest version and installed a backup version. That’s how I could export the configuration. The problem is with the LATEST UPDATE.

    Thread Starter quickweblk

    (@quickweblk)

    1 year, 7 months ago

    WooCommerce version: 6.8.2
    WordPress version: 6.0.2
    PHP version: 7.4.30

    Plugin Author ronyp

    (@ronyp)

    1 year, 7 months ago

    Hello @quickweblk,

    Could you please give it a try below fix?

    https://wordpress.org/support/topic/critical-email-error-after-update-to-5-6-1/

    Kind Regards,
    Rony P – Support Team

    Plugin Support David G

    (@gravid7)

    1 year, 7 months ago

    Hi @quickweblk,

    I haven’t heard back from you, so I believe the problem has been resolved.

    For now, I am closing this forum. If you need further help you can open a new forum or reply here.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Critical error on the website after new update’ is closed to new replies.