Hello @18tommyboy!
Thanks for reaching out!
I have too critical error with Woocommerce, and only can search on internet but no help…There has been a critical error on this website. Please check your site admin email inbox for instructions.
Could you please give us a little more insight into the issue?
Please check for any fatal errors under your page here: WooCommerce → Status → Logs and look for any recent Fatal Errors listed there.
Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
We will be waiting for your reply!
So, the first the logs:
`2022-06-25T18:36:12+00:00 CRITICAL Uncaught Error: Call to undefined function putenv() in /www/wwwroot/mysite.com/wp-content/plugins/woocommerce/includes/class-wc-regenerate-images-request.php:37
Stack trace:
#0 /www/wwwroot/mysite.com/wp-content/plugins/woocommerce/includes/class-wc-regenerate-images.php(49): WC_Regenerate_Images_Request->__construct()
#1 /www/wwwroot/mysite.com/wp-includes/class-wp-hook.php(307): WC_Regenerate_Images::init()
#2 /www/wwwroot/mysite.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#3 /www/wwwroot/mysite.com/wp-includes/plugin.php(476): WP_Hook->do_action()
#4 /www/wwwroot/mysite.com/wp-settings.php(598): do_action()
#5 /www/wwwroot/mysite.com/wp-config.php(96): require_once(‘…’)
#6 /www/wwwroot/mysite.com/wp-load.php(50): require_once(‘…’)
#7 /www/wwwroot/mysite.com/wp-blog-header.php(13): require_once(‘…’)
#8 /www/wwwroot/mysite.com/index.php(17): require(‘…’)
#9 {main}
thrown in /www/wwwroot/mysite.com/wp-content/plugins/woocommerce/includes/class-wc-regenerate-images-request.php on line 37
2022-06-25T18:36:23+00:00 CRITICAL Uncaught Error: Call to undefined function putenv() in /www/wwwroot/mysite.com/wp-content/plugins/woocommerce/includes/class-wc-regenerate-images-request.php:37
Stack trace:…..
### WordPress Environment ###
WordPress address (URL): https://mysite.com
Site address (URL): https://mysite.com
WC Version: 6.6.1
REST API Version: ✔ 6.6.1
WC Blocks Version: ✔ 7.6.2
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 12 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.64.0
OpenSSL/1.1.1n
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-log
Max Upload Size: 12 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.6.1
WC Database Prefix: ewp_
Total Database Size: 3.40MB
Database Data Size: 1.96MB
Database Index Size: 1.44MB
ewp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ewp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ewp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ewp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ewp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
ewp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ewp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_options: Data: 1.03MB + Index: 0.03MB + Engine InnoDB
ewp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ewp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ewp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
ewp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ewp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ewp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ewp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ewp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ewp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ewp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ewp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
### Post Type Counts ###
attachment: 1
page: 7
post: 2
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (4) ###
Redis Object Cache: by Till Krüss – 2.0.26
WooCommerce: by Automattic – 6.6.1
WordPress Hosting Benchmark tool: by Anton Aleksandrov – 1.3.1
WP Performance Tester: by <a href="https://reviewsignal.com">Kevin Ohashi</a> – 2.0.0
### Inactive Plugins (1) ###
PHP/MySQL CPU performance statistics: by Mywebtonet.com / Webhosting.dk – 1.2.1
### Dropin Plugins (1) ###
object-cache.php: Redis Object Cache Drop-In
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
### WC Pages ###
Shop base: #9 - /index.php/shop/
Cart: #10 - /index.php/cart/
Checkout: #11 - /index.php/checkout/
My account: #12 - /index.php/my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: Twenty Twenty-Two
Version: 1.2
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page
Disabled Features: minified-js
settings
Daily Cron: ✔ Next scheduled: 2022-06-27 18:36:03 +00:00
Options: ✔
Notes: 40
Onboarding: -
### Action Scheduler ###
Complete: 3
Oldest: 2022-06-25 18:39:33 +0000
Newest: 2022-06-26 20:58:55 +0000
Pending: 1
Oldest: 2022-06-27 20:58:55 +0000
Newest: 2022-06-27 20:58:55 +0000
### Status report information ###
Generated at: 2022-06-26 21:04:06 +00:00
Hi @18tommyboy!
Thanks for sharing the fatal error logs and the system status report.
I believe this might have something to do with server configuration.
I found a recent report on the WooCommerce Github repository – https://github.com/woocommerce/woocommerce/issues/31942 which looks similar to your issue.
Could you try the workaround (creating wp-content/mu-plugins/putenv.php file) mentioned there?
Let us know how that goes! 🙂
Okay, when good understand I must put this:
<?php
if ( ! function_exists( 'putenv' ) ) {
/**
* No-op placeholder for cases where putenv() is disabled via an .ini file.
*
* @param string $assignment
*/
function putenv( string $assignment ) {}
}
because Woocommerce developers using this blacklisted function and this is not automated…?
And the question is, it’s safe to deactivate webshops this function?
Plugin Support
Rynald0s.a11n
(@rynald0s)
Automattic Happiness Engineer
Hi @18tommyboy
Yes, you need to create a file called “putenv.php” inside the wp-content/mu-plugins/ folder, with the code you see there. You are technically not disabling anything as putenv() is already disabled. This code should just bypass the issue you are having. Have you reached out to your host yet, with this error?
Cheers!
Like I say, I am the host. Deleted the disabled putenv and start working.
In future is safe this putenv disable with mu-plugins? For what is this for?
Plugin Support
Rynald0s.a11n
(@rynald0s)
Automattic Happiness Engineer
Hi @18tommyboy.
In future is safe this putenv disable with mu-plugins? For what is this for?
Yes. In cases where putenv() is disabled in PHP.ini, it looks to see if putenv() does not exist, and if so to set it.
Cheers!
Okay, that works and tested.
Is any difference when mu-plugins folder use, versus I creating yet plugin and inserted this code near others (and work too).
Is any difference on speed or anything?
Plugin Support
Rynald0s.a11n
(@rynald0s)
Automattic Happiness Engineer
Hi @18tommyboy
In terms of MU, it gets automatically installed across all sites within the installation. The difference between that and a plugin is that it won’t show up in the default plugins, and thus cannot be deleted (or else things will break again).
I suppose you can add it as a normal plugin, but by default, it will contain additional header information etc which also by default, will add some extra weight to your site which I don’t think is necessary.
I would personally just keep it where and how it is.
Cheers!
Hello @18tommyboy!
Hope you found the suggestions above helpful!
I’m going to mark this as resolved now.
If you have any further questions, I recommend creating a new thread.
Thanks!
