Title: Critical Error on Installation
Last modified: May 19, 2022

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# Critical Error on Installation

 *  [matthawksem](https://wordpress.org/support/users/matthawksem/)
 * (@matthawksem)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/critical-error-on-installation/)
 * I installed the plugin and clicked the plugin to sign up. After I did that I 
   got the message “There has been a critical error on this website. Please check
   your site admin email inbox for instructions.” I do not have access to hosting
   or FTP access for this client, I am reaching out to them now.
 * The front end of the site is still up, thankfully, but nothing works in the back
   end. Any idea what could have caused this issue? I’m thinking that it’s a conflict
   with a security plugin or another export plugin? If I delete the plugin via FTP
   should it fix this issue? A quick response would be greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-on-installation%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [tilalahmad](https://wordpress.org/support/users/tilalahmad/)
 * (@tilalahmad)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/critical-error-on-installation/#post-15662456)
 * [@matthawksem](https://wordpress.org/support/users/matthawksem/)
 * Please delete the plugin and then reinstall and activate it. Hopefully, it will
   resolve the issue. Otherwise, kindly [enable debugging](https://wordpress.org/support/article/debugging-in-wordpress/)
   and share the complete error log along with the versions of your WordPress, PHP
   and Aspose.Words Plugin. We will investigate it further.
    -  This reply was modified 4 years, 3 months ago by [tilalahmad](https://wordpress.org/support/users/tilalahmad/).

Viewing 1 replies (of 1 total)

The topic ‘Critical Error on Installation’ is closed to new replies.

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## Tags

 * [wp-admin](https://wordpress.org/support/topic-tag/wp-admin/)

 * 1 reply
 * 2 participants
 * Last reply from: [tilalahmad](https://wordpress.org/support/users/tilalahmad/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/critical-error-on-installation/#post-15662456)
 * Status: not resolved