Support » Plugin: GF Loqate Bank Verification » Critical Error Message

  • Resolved advertisingworks

    (@advertisingworks)


    We are using HP 7.2, WordPress 5.2.9 and Gravity Forms 2.4.20 but when we activate the Plugin we are getting a critical error message An error of type E_ERROR was caused in line 16 of the file /home2/crag/public_html/wp-content/plugins/gf_pcapredict/gf_pcapredict.php. Error message: Uncaught Error: Call to undefined function is_plugin_active() in /home2/crag/public_html/wp-content/plugins/gf_pcapredict/gf_pcapredict.php:16
    Stack trace:
    #0 /home2/crag/public_html/wp-settings.php(362): include_once()
    #1 /home2/crag/public_html/wp-config.php(97): require_once(‘/home2/crag/pub…’)
    #2 /home2/crag/public_html/wp-load.php(37): require_once(‘/home2/crag/pub…’)
    #3 /home2/crag/public_html/wp-admin/admin.php(34): require_once(‘/home2/crag/pub…’)
    #4 {main}
    thrown

    We are also running https://wordpress.org/plugins/address-email-and-phone-validation/ which is working ok

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Tang Rufus

    (@tangrufus)

    Report to gf_pcapredict‘s authors instead.
    This is for https://wordpress.org/plugins/gf-loqate-bank-verification/

    Thread Starter advertisingworks

    (@advertisingworks)

    Sorry Tang apoligies for giving your the other plugin error code, however I am also getting a Critical error on your plugin as well (we had been using the other one but it gives a critical error as well). I will get the correct error related to your plugin and send across, we are also testing in on separate install.

    Thread Starter advertisingworks

    (@advertisingworks)

    Ok ran on test site and as I installed the plugins initially was ok, but when i added wordfence I got the following issue (even when I deactivate wordfence I still get the error)

    ( ! ) Fatal error: Uncaught Error: Class ‘GFForms’ not found in /Users/danielknox/Local Sites/oneil-care-test/app/public/wp-content/plugins/gf-loqate-bank-verification/src/Plugin.php on line 20
    ( ! ) Error: Class ‘GFForms’ not found in /Users/danielknox/Local Sites/oneil-care-test/app/public/wp-content/plugins/gf-loqate-bank-verification/src/Plugin.php on line 20
    Call Stack
    # Time Memory Function Location
    1 0.0001 410896 {main}( ) …/admin.php:0
    2 0.0002 411536 require_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-load.php’ ) …/admin.php:34
    3 0.0002 412072 require_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-config.php’ ) …/wp-load.php:37
    4 0.0002 416752 require_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-settings.php’ ) …/wp-config.php:77
    5 0.0201 2364864 include_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-content/plugins/gf-loqate-bank-verification/gf-loqate-bank-verification.php’ ) …/wp-settings.php:362
    6 0.0203 2369280 Itineris\GFLoqateBankVerification\Plugin::run( ) …/gf-loqate-bank-verification.php:30
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Plugin Author Tang Rufus

    (@tangrufus)

    Activate gravityforms first. Then, activate this plugin.

    Thread Starter advertisingworks

    (@advertisingworks)

    Tried that and still getting the message, when we first installed it (with no other plugins) the error came up and I realised that as Gravity wasn’t installed that might be the issue, so deactivated installed Gravity forms and it was up ok. We then worked through the other plugins installing them to replicate current environment and when i activated Wordfence the error came back up. I have tried deactivating it and reactivated it (with gforms active) but error stays, also tried deactivating wordfence but still error is there.

    ( ! ) Fatal error: Uncaught Error: Class ‘GFForms’ not found in /Users/danielknox/Local Sites/oneil-care-test/app/public/wp-content/plugins/gf-loqate-bank-verification/src/Plugin.php on line 20
    ( ! ) Error: Class ‘GFForms’ not found in /Users/danielknox/Local Sites/oneil-care-test/app/public/wp-content/plugins/gf-loqate-bank-verification/src/Plugin.php on line 20
    Call Stack
    # Time Memory Function Location
    1 0.0001 411536 {main}( ) …/admin.php:0
    2 0.0001 412176 require_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-load.php’ ) …/admin.php:34
    3 0.0001 412712 require_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-config.php’ ) …/wp-load.php:37
    4 0.0001 417392 require_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-settings.php’ ) …/wp-config.php:77
    5 0.0198 2394552 include_once( ‘/Users/danielknox/Local Sites/oneil-care-test/app/public/wp-content/plugins/gf-loqate-bank-verification/gf-loqate-bank-verification.php’ ) …/wp-settings.php:362
    6 0.0215 2400152 Itineris\GFLoqateBankVerification\Plugin::run( ) …/gf-loqate-bank-verification.php:30

    Plugin Author Tang Rufus

    (@tangrufus)

    Try:

    1. deactivate all plugins
    2. activate gravityforms
    3. activate this plugin

    Steps 2 and 3 must be separated.

    Thread Starter advertisingworks

    (@advertisingworks)

    Tried deactivating all plugins, then activating gravity forms and this plugin which all works fine.
    I then tried activating the other plugins one by one and issue kept happening, it seemed to be an issue with LiveChat 4.2.0 I have updated to LiveChat 4.4.0 and its fixed the issue.

    thanks

    Plugin Author Tang Rufus

    (@tangrufus)

    Glad you find a solution!

Viewing 8 replies - 1 through 8 (of 8 total)
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