Support » Fixing WordPress » Critical Error message

  • When I attempt to pull up my website or my admin panel, I get the critical error message. I checked my debug log and this was the error it reported:

    [26-May-2023 19:37:44 UTC] PHP Fatal error: Uncaught Error: Class “WP_Widget_Media_Audio” not found in /home/ii52nq66ke5s/public_html/wp-includes/class-wp-widget-factory.php:62

    What do I need to you to fix this? Thanks.

    The page I need help with: [log in to see the link]

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  • Moderator James Huff


    Volunteer Moderator

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

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