Title: Critical error after installing theme
Last modified: July 20, 2023

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# Critical error after installing theme

 *  [bernedene](https://wordpress.org/support/users/bernedene/)
 * (@bernedene)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/critical-error-after-installing-theme-2/)
 * So I am currently building this site for a client, but they purchased a theme
   which crashed the site after i started activating the plugins it required.
 * the problem is they do not want to give me the hosting provider’s login details
   so i am stuck with only the wordpress login details.
 * how do i access the recovery wordpress link if they also have not looked to see
   if they recieved the recovery mail?
 * They are also set on just using this theme that they purchased so how to I make
   sure i can reload the folder (including demo content) without getting the critical
   error again? since when you do an automatic upload it activates all the plugins
   and might break the site again.
 * Theme purchased :”RibTun – WordPress Blog Theme For Writers”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-after-installing-theme-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [paskalr1](https://wordpress.org/support/users/paskalr1/)
 * (@paskalr1)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/critical-error-after-installing-theme-2/#post-16908626)
 * change the debug line from false to true in your wp-config.php file so you will
   see the error
 * define(‘WP_DEBUG’, false );
 * change to define(‘WP_DEBUG’, true );
 *  Thread Starter [bernedene](https://wordpress.org/support/users/bernedene/)
 * (@bernedene)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/critical-error-after-installing-theme-2/#post-16908644)
 * I do not have access to their FTP files
 *  Thread Starter [bernedene](https://wordpress.org/support/users/bernedene/)
 * (@bernedene)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/critical-error-after-installing-theme-2/#post-16908662)
 * example.com/wp-login.php?action=entered_recovery_mode
 * i have also tried using this method but when i enter the url it still pops up
   a critical error screen instead of the WP safe mode login

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Critical error after installing theme’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [bernedene](https://wordpress.org/support/users/bernedene/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/critical-error-after-installing-theme-2/#post-16908662)
 * Status: not resolved

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