Support » Plugin: Smush - Lazy Load Images, Optimize & Compress Images » Critical error after activation

  • Resolved softwaregeek

    (@softwaregeek)


    After I activated the plugin my site reports “critical error” had to remove plugin via FTP to get my site up and running again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Yui

    (@fierevere)

    ゆい

    Recent WP versions can send mail on critical errors,
    this mail message contains exact error text, can you check your admin mail and provide error message mailed to you?

    Otherwise looking at the end of error.log file (Your server’s PHP error log)
    for “Fatal” error can help.
    ——-

    Providing your server information can be helpful for finding the problem too.
    Notably – PHP version.

    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello @softwaregeek

    I trust you’re doing well!

    Please make sure all plugins and WordPress core version is up to date. Usually, fatal errors can occur if there is a conflict with a plugin or something that went wrong during the plugin’s installation.

    First please try to re-install the plugin and see if the issue still there

    If the error will be back, please run a test for a conflict on your site.
    – Deactivate all plugins, besides Smush, and see if all is well.
    – If there is no error, please start activating one plugin at a time, till the issue will be back.

    This way you will find what plugin is causing this issue.

    Before running this test, please have a full backup of your site, so if something will go wrong you may always restore it back.

    As @fierevere has suggested, please share with us the Fatal Errors that was emailed to you and the PHP version that is running on your site.

    Kind regards,
    Nastia

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hello, hope you’re doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Cheers,
    Predrag

Viewing 3 replies - 1 through 3 (of 3 total)
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