Title: critical error after activating this plugin
Last modified: May 27, 2020

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# critical error after activating this plugin

 *  Resolved [helia19s](https://wordpress.org/support/users/helia19s/)
 * (@helia19s)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/critical-error-after-activating-this-plugin/)
 * after activating this plugin I got 2 critical errors.
    **1)The REST API encountered
   an error :** The REST API is one way WordPress, and other applications, communicate
   with the server. One example is the block editor screen, which relies on this
   to display, and save, your posts and pages.
 * The REST API request failed due to an error.
    Error: cURL error 28: Operation
   timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
 * **2) Your site could not complete a loopback request:**
    Loopback requests are
   used to run scheduled events, and are also used by the built-in editors for themes
   and plugins to verify code stability.
 * The loopback request to your site failed, this means features relying on them
   are not currently working as expected.
    Error: cURL error 28: Operation timed
   out after 10002 milliseconds with 0 bytes received (http_request_failed)
 * and recommended improvements
    **1)Could not confirm that the wp_version_check()
   filter is available**
 * by deactivating this the error gets fixed!
 * PHP Version: 7.3.18
    WP Version: 5.4.1

Viewing 1 replies (of 1 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/critical-error-after-activating-this-plugin/#post-12902795)
 * Hi,
 * Try this
 * Edit ../wp-content/plugins/js-support-ticket/js-support-ticket.php
 * Find at line number 755 and 756
 *  if (!session_id())
    session_start();
 * Replace with
 *  //if (!session_id())
    //session_start();

Viewing 1 replies (of 1 total)

The topic ‘critical error after activating this plugin’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/critical-error-after-activating-this-plugin/#post-12902795)
 * Status: resolved