Hi, @kalfimov.
I’m glad you reached out.
I investigated this issue a little further by doing the following:
- I created a new install using GiveWP 2.33.0
- Then, I created a new legacy form and made a donation on it
- Installed and activated the Elementor plugin
- Updated GiveWP to 3.0.1
- Made sure the 2023 theme is active
- Accessed the form again
It turns out that it worked for me and I could not see the issue you described.
If I missing something, can you give me some guidance to replicate the problem? For example, create a form from here, select that specific settings, and so on. This can give me the ability to replicate the problem and, therefore, ask the dev team to provide a fix for it if that’s the case.
Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!
Most likely you skipped one important thing. It is important to add some content with Elementor.
Make sure the next settings are followed:
1-2: https://prnt.sc/jWP7gYmYQePy
3: https://prnt.sc/tK9z1o7ymVM_
- After that, you are able to add some content with Elementor: https://prnt.sc/08MA0DEUKrkI
https://prnt.sc/th3-fIYZzrfr
- Click update and check the result.
Hello, @matheusfd
Have you had a chance to test it with the instructions above?
Hi there.
I followed your steps but I cannot see the ability to edit the form using Elementor. Can you review your steps and let me know if there is something missing?
Looking forward to helping you get to the bottom of this!
Hi there.
Thanks for the steps you shared with me. We’ve investigated it and found that you’ve uncovered an edge-case issue with our GiveWP plugin. What is happening is that when you edit a legacy form using Elementor, we are not handling the output correctly.
I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here: https://feedback.givewp.com/bug-reports/p/editing-donation-forms-using-elementor-breaks-the-website-is-specific-cases.
We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.
Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
The workaround, for now, would be to avoid editing forms using Elementor. Or to restore a backup of your website to a point before GiveWP 3.0.
While we work on a fix, feel free to message us if you have further questions or need any additional assistance!
Ps. I’ll mark this ticket as resolved because we found out what is wrong. As soon as a fix for it is released, I’ll update you all here.
@matheusfd
Awesome!
Also please keep in mind that a lot of users who used your plugin with Elementor after the update feel like fading horses and don’t have a solution for this problem. Forms that were saved in the database can’t be edited and just show the critical error on sites.
So please find a solution to not lose all forms with the update.
Thank you in advance!
Hi there.
Yeap, our team is already working on the solution and we will release an update soon.
Thanks for using GiveWP! Have a great day.
