Title: CRITICAL ERROR
Last modified: May 14, 2024

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# CRITICAL ERROR

 *  [jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)
 * (@jwsportstherapy2255)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/)
 * We are a small charity and in dire need of help with our website. We have a critical
   error when trying to login in to admin portal. I have super admin rights and 
   cannot access anything. This is a real problem for us. Any help or support would
   be greatly appreciated
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-674%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Geoff](https://wordpress.org/support/users/geofftechau/)
 * (@geofftechau)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754210)
 * Do you have any more insight into the actual error message?
 * As a wild guess, **Elementor Header & Footer Builder** Plugin is quite common
   and has just now started causing issues to some people. If you have that installed,
   that could be your culprit – see here [https://wordpress.org/support/topic/not-able-to-solve-critical-error-issue/#post-17754199](https://wordpress.org/support/topic/not-able-to-solve-critical-error-issue/#post-17754199)
 *  Thread Starter [jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)
 * (@jwsportstherapy2255)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754230)
 * Thanks Geoff, I see a lot of people are having the same problem. I don’t know
   how to disable the plugin if I can’t log on to our admin panel?
 * I spoke to the developer who is hosting our website who also stated that the 
   hosting server has scheduled maintenance and might be the culprit
 *  [Geoff](https://wordpress.org/support/users/geofftechau/)
 * (@geofftechau)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754277)
 * I responded to you on the other thread.
 * [https://wordpress.org/support/topic/not-able-to-solve-critical-error-issue/#post-17754264](https://wordpress.org/support/topic/not-able-to-solve-critical-error-issue/#post-17754264)
 *  [Geoff](https://wordpress.org/support/users/geofftechau/)
 * (@geofftechau)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754331)
 * [@jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)–
   Adding more information here for you as it related directly to your site.
 * Your hosting software that WordPress runs on is cPanel. This is quite common.
   You can see here [https://www.fiituk.co.uk:2083/](https://www.fiituk.co.uk:2083/)
 * Check your files and emails to see if you have been provided a login into cPanel.
   It has a file manager present that will allow you to see your installation and
   modify the file mentione above.
 * Once you comment out line 32, or just delete it, any further updates **should**
   just work.
 * Without access to the file system, I can’t think of another solution. Other than
   finding our developer. Or contacting the hosting company and see if they can 
   help.
 *  Thread Starter [jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)
 * (@jwsportstherapy2255)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754362)
 * Thanks Geoff, I can’t access C panel so will try our hosting provider again. 
   I’ve seen this has happened before – any likelihood that Elementor will debug/
   provide an update in the short term?
 *  [Geoff](https://wordpress.org/support/users/geofftechau/)
 * (@geofftechau)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754379)
 * [@jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)
   no chance elementer will help out as this is a thrid party plugin – sorry!
 * Anyway, I think the developer has already released an update.
 * Not that that helps you in your current situation. But future updates should 
   work once you get going again!
 *  Thread Starter [jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)
 * (@jwsportstherapy2255)
 * [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754405)
 * If we have auto-updates, will it not automatically update our end?
 * Thank you for your help, and being patient.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘CRITICAL ERROR’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 2 participants
 * Last reply from: [jwsportstherapy2255](https://wordpress.org/support/users/jwsportstherapy2255/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/critical-error-674/#post-17754405)
 * Status: not resolved

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