Title: Critical error
Last modified: August 26, 2022

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# Critical error

 *  [kfitzgerald827](https://wordpress.org/support/users/kfitzgerald827/)
 * (@kfitzgerald827)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/critical-error-392/)
 * Hello, I have a new job and have been given very little information about the
   website that I will be managing. Noone had updated the site plugins for some 
   time, so I started updating them and am now getting a “critical error” message.
   It says “There has been a critical error on this website. Please check your site
   admin email inbox for instructions.”
 * We suspect that the email may have been sent to a former employee whose email
   address is no longer active, so we can’t access the instructions for how to get
   past the white screen.
 * We have determined that the site is hosted by a company called Digital Ocean,
   but are unable to find any files associated with this website there (otherwise
   I would disable the plugin that way).
 * Is there any workaround for logging in to a WordPress site if you can’t access
   the files on the server either?
    -  This topic was modified 3 years, 8 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-392%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 8 months ago](https://wordpress.org/support/topic/critical-error-392/#post-15951181)
 * Errors like this are logged. Check the error log on your server. If you can’t
   find the log, please contact your host.
 * Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/
   debug.log to see if anything gets logged there. [https://wordpress.org/support/article/debugging-in-wordpress/](https://wordpress.org/support/article/debugging-in-wordpress/)
 * You can also try this: Please attempt to disable all plugins, and use one of 
   the default (Twenty*) themes. If the problem goes away, enable them one by one
   to identify the source of your troubles.
 * If you cannot access wp-admin, there are other ways to deactivate plugins:  [https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)

Viewing 1 replies (of 1 total)

The topic ‘Critical error’ is closed to new replies.

## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/critical-error-392/#post-15951181)
 * Status: not resolved

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