Title: Critical error Last modified: August 7, 2022 --- # Critical error * Resolved [l8rpeace](https://wordpress.org/support/users/l8rpeace/) * (@l8rpeace) * [3 years, 10 months ago](https://wordpress.org/support/topic/critical-error-380/) * I receive a critical error when trying to create a ticket either through the website (as a logged in user) or via the wordpress admin console (…/wp-admin/ post-new.php?post_type=ticket). The stack trace is as follows in the wordpress error log below. * Is this an issue with Elementor? It’s quite unclear because it _looks like_ an invalid argument is being passed when attempting to create a ticket. * TIA! * ``` [07-Aug-2022 17:48:56 UTC] PHP Fatal error: Uncaught TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given in /home2/suyxrlmy/public_html/wp-includes/formatting.php:1595 Stack trace: #0 /home2/suyxrlmy/public_html/wp-includes/formatting.php(1595): preg_match('/[\\x80-\\xff]/', Array) #1 /home2/suyxrlmy/public_html/wp-includes/formatting.php(2195): remove_accents(Array) #2 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/class-product-sync.php(237): sanitize_title(Array) #3 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/class-product-sync.php(517): WPAS_Product_Sync->map_args(Array) #4 /home2/suyxrlmy/public_html/wp-includes/class-wp-hook.php(309): WPAS_Product_Sync->get_terms(Array, Array, Array) #5 /home2/suyxrlmy/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array) #6 /home2/suyxrlmy/public_html/wp-includes/taxonomy.php(1334): apply_filters('get_terms', Array, Array, Array, Object(WP_Term_Query)) #7 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/custom-fields/field-types/class-cf-taxonomy.php(43): get_terms(Array, Array) #8 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/custom-fields/class-custom-field.php(522): WPAS_CF_Taxonomy->__construct('product', Array) #9 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/custom-fields/class-custom-field.php(826): WPAS_Custom_Field->get_field_markup() #10 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/custom-fields/class-custom-fields.php(386): WPAS_Custom_Field->get_output() #11 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/themes/default/submission.php(90): WPAS_Custom_Fields->submission_form_fields() #12 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/functions-templating.php(177): include('/home2/suyxrlmy...') #13 /home2/suyxrlmy/public_html/wp-content/plugins/awesome-support_OLD/includes/shortcodes/shortcode-submit.php(134): wpas_get_template('submission') #14 /home2/suyxrlmy/public_html/wp-includes/shortcodes.php(356): wpas_sc_submit_form('', '', 'ticket-submit') #15 [internal function]: do_shortcode_tag(Array) #16 /home2/suyxrlmy/public_html/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(ticket...', 'do_shortcode_ta...', '[ticket-submit]') #17 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode('[ticket-submit]') #18 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2221): Elementor\Widget_Shortcode->render() #19 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #20 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base->render_content() #21 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Widget_Base->print_content() #22 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/element-base.php(767): Elementor\Element_Base->print_element() #23 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Element_Base->print_content() #24 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/element-base.php(767): Elementor\Element_Base->print_element() #25 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/base/element-base.php(447): Elementor\Element_Base->print_content() #26 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/core/base/document.php(1565): Elementor\Element_Base->print_element() #27 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/core/base/document.php(1016): Elementor\Core\Base\Document->print_elements(Array) #28 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/frontend.php(1092): Elementor\Core\Base\Document->print_elements_with_wrapper(Array) #29 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/includes/frontend.php(1006): Elementor\Frontend->get_builder_content(6432) #30 /home2/suyxrlmy/public_html/wp-includes/class-wp-hook.php(307): Elementor\Frontend->apply_builder_in_content('

Support Tic...') #31 /home2/suyxrlmy/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters('

Support Tic...', Array) #32 /home2/suyxrlmy/public_html/wp-includes/post-template.php(253): apply_filters('the_content', '

Support Tic...') #33 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/modules/page-templates/module.php(190): the_content() #34 [internal function]: Elementor\Modules\PageTemplates\Module->print_callback() #35 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/modules/page-templates/module.php(207): call_user_func(Array) #36 /home2/suyxrlmy/public_html/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(19): Elementor\Modules\PageTemplates\Module->print_content() #37 /home2/suyxrlmy/public_html/wp-includes/template-loader.php(106): include('/home2/suyxrlmy...') #38 /home2/suyxrlmy/public_html/wp-blog-header.php(19): require_once('/home2/suyxrlmy...') #39 /home2/suyxrlmy/public_html/index.php(17): require('/home2/suyxrlmy...') #40 {main} thrown in /home2/suyxrlmy/public_html/wp-includes/formatting.php on line 1595 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-380%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [sademhaj](https://wordpress.org/support/users/jahmedas/) * (@jahmedas) * [3 years, 10 months ago](https://wordpress.org/support/topic/critical-error-380/#post-15898646) * Hi [@l8rpeace](https://wordpress.org/support/users/l8rpeace/) * This issue has been fixed with our next release, Please update the core plugin and it will be fixed. * Regards * Thread Starter [l8rpeace](https://wordpress.org/support/users/l8rpeace/) * (@l8rpeace) * [3 years, 10 months ago](https://wordpress.org/support/topic/critical-error-380/#post-15898783) * Thanks! I’m on version 6.1.0 right now and receiving the error. Is the new version coming out soon or can I install the beta of the next version? * [sademhaj](https://wordpress.org/support/users/jahmedas/) * (@jahmedas) * [3 years, 10 months ago](https://wordpress.org/support/topic/critical-error-380/#post-15906038) * Hi [@l8rpeace](https://wordpress.org/support/users/l8rpeace/) * Thanks, the new version is out V6.1.1, please check and let us know the results. * Warm regards * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [3 years, 9 months ago](https://wordpress.org/support/topic/critical-error-380/#post-15939767) * Hi [@l8rpeace](https://wordpress.org/support/users/l8rpeace/), * We released version 6.1.1. Please update and let us know if the issue continues. * Thanks! * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [3 years, 9 months ago](https://wordpress.org/support/topic/critical-error-380/#post-15981558) * Hi, * Marking as solved, but if the issue continues, let us know. * Thanks! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Critical error’ is closed to new replies. * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681) * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-support/) * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/) * 7 replies * 3 participants * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/critical-error-380/#post-15981558) * Status: resolved